Service Manager

Job type

Full-time
Shift and schedule

On call
 
Location
Perth WA
 
Benefits
Pulled from the full job description
Childcare assistance
Parental leave
Employee assistance program
Salary packaging
 
Full job description
Job no: 497670
Work type: Full time
Location: Southern Suburbs
Categories: Residential Care Professional
Why Choose Amana Living?

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career.


Our Benefits

Competitive rates
Salary packaging benefits up to $18,550
School holidays childcare assistance
Continued superannuation contribution for employees who are on paid on unpaid parental leave
Health and wellbeing programs and more!
Ongoing training and development to keep your skills growing.
Access to our Employee Assistance Program
At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference!


The Role

As a Service Manager you will be responsible for the effective management of residential care facilities across the Lefroy Care Centre. The role is responsible for leading and managing staff and ensuring the delivery of quality clinical and allied health care to our residents, whilst managing daily operations.


Key responsibilities:

The successful Service Manager will have the opportunity to lead across a diverse range of care models, including mental health, respite, and transition care. This role offers a unique opportunity to broaden their leadership experience while making a meaningful impact across specialised programs that support residents with varied and evolving needs.


Lead clinical teams, ensuring the care provided to residents meets and exceeds the organisation’s clinical care standards
Monitor, manage and report clinical KPIs, ensuring proactive and timely action is taken to identify and mitigate risks
Monitor and manage financial KPIs ensuring targets are achieved and action is taken to identify and mitigate risks
Ensure audits are undertaken in accordance with planned schedules and all operations comply with organisational policy and procedures which meet statutory and regulatory requirements
Contribute to the preparation of the facility’s operating budget and manages operations effectively to remain within budgets
Coordinate and lead regular resident and relative meetings
Provide regular updates and monitoring of the facility’s plan for continuous improvement
Ensure staffing rosters adequately support the site, communicating and working with HR in the recruitment, onboarding and retention of a valued and skilled workforce
Conduct regular staff performance reviews, address performance gaps and initiate improvement plans in collaboration with HR
Provide after hours/on call support, escalating incidents where appropriate to the Operations Manager/General Manager of Residential Care

About you

The successful candidate must be willing to work at our Lefroy Care Centre in Bull Creek, and will possess:

Extensive facility management experience in an Aged Care environment

Previous experience in overseeing funding assessments and submissions and submissions

Sound knowledge and previous experience working with people living with dementia

Proven leadership and people management skills

Excellent change management skills with a proven record of leading and implementing significant strategic and operational change

Demonstrated ability to manage finances and operate within budgetary requirements

Strong communication and interpersonal skills


Essential Criteria:

Evidence of COVID-19 and Current Flu vaccinations per Amana Living policies
Ability to obtain a National Police Clearance (within 6-months validity)
Successful completion of pre-employment form and reference checks
NDIS Screen Check (or willingness to obtain)
Willingness to undergo a Bankruptcy check
Valid WA drivers licence
Nursing registration with AHPRA (Registered Nurse)

How to apply

If you are interested in this role and meet the essential criteria, please click the "" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately.

Advertised: 24 Dec 2026 W. Australia Standard Time
Applications close:
Position Description