Centralised Receptionist

Job type

Permanent
 
Location
Glasgow
 
Benefits
Pulled from the full job description
Employee discount
Company pension
Private medical insurance
 
Full job description
Salary: Competitive plus benefits
Type of work: Permanent
Location: Glasgow
About the role

We’re recruiting for a Telephonist for our Centralised Reception team at our Hillington Head Office in Glasgow.

We offer:
33 days’ holiday
Private healthcare
Generous employee discounts
Life assurance
Training opportunities
Maternity and paternity packages
Flexible leave
...and much more!

Hours

Full time: Monday – Friday 8.30am – 5pm

About the role

As a Telephonist, you will ensure our customer enquiries are dealt with in a friendly, professional manner and that the customer experience is seamless from start to finish.

This role would suit someone with a fantastic telephone manner and a genuine interest in giving our customers the best experience possible.

Day-to-day duties

Managing a very large volume of customer calls for the Group
Ensuring calls are dealt with effectively and efficiently
Answering inbound calls for both sales and service customers.
Providing the highest level of customer service
Making outbound calls when required
Logging information and managing internal systems
General administration duties when required
Communicating with branches, management and stakeholders throughout the business

Essential skills and experience

A fantastic telephone manner
A genuine interest in delivering excellent service
Good computer literacy and accurate keyboard skills
The ability to work well under pressure
The confidence to work independently and also as part of a team
High attention to detail

Nice to have but not essential

Knowledge of Cisco, however, full training will be given
Previous call centre experience
Previous customer service experience

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Benefits

Every Arnold Clark employee is entitled to a wide range of benefits, including:

Discount on new and used vehicles
Contributory pension scheme
Private medical insurance
Life assurance