Medical Administrator/Receptionist

Pay

£12.71 - £13.00 an hour
Job type

Full-time
Shift and schedule

Monday to Friday
 
Location
Glasgow G72 8AT
 
Benefits
Pulled from the full job description
Employee discount
Sick pay
Free parking
Company pension
Health & wellbeing programme
Free flu jabs
On-site parking
 
Full job description
Job Description: Medical Administrator / Receptionist

Job Summary

The Medical Administrator/Receptionist is a key member of the practice management team, providing essential administrative and frontline support to ensure the efficient day-to-day running of the surgery. This role requires a self-motivated, disciplined individual capable of managing a split workload that prioritises administrative accuracy while maintaining a professional and welcoming presence for patients.

Key Responsibilities: Administrative & Clinical Systems

System Management: Proficiently use EMIS for patient data entry, ensuring that data quality guidelines are strictly understood and adhered to.
Scottish Protocols: Manage and process clinical information through Docman, SCI Gateway, and update Key Information Summaries (KIS) as required.
Prescription Processing: Accurately process repeat prescription requests in accordance with established practice protocols.
Data Accuracy: Maintain up-to-date and accurate patient records while respecting the privacy, dignity, and beliefs of all individuals.
IT Support: Resolve simple printer or computer issues and log complex IT calls via the appropriate helpdesk, following up until resolution.+1
Reception & Patient Services

Appointment System: Maintain the appointment system and ensure the smooth flow of clinics, highlighting any cover issues to the Management Team.
Patient Interaction: Greet patients and visitors in a non-judgmental manner that respects their circumstances, feelings, and rights.
Communication: Handle telephone enquiries effectively and recognise when patients require alternative methods of communication.
Resource Management: Maintain regular daily communication with the Practice Manager or Assistant Practice Manager regarding planning, resource management, and any potential threats to service delivery.
Organisational Support

Meetings: Provide administrative support for non-clinical meetings, including agenda preparation and minute-taking as requested by the Management Team.
Practice Protocols: Apply and suggest improvements to practice policies and standards to enhance overall team performance.+1
Mail Handling: Assist in the processing of incoming mail and clinical results.
Compliance and Professionalism: Health, Safety, and Security

Risk Management: Actively identify, report, and correct health, safety, and infection hazards immediately when recognised.+1
Infection Control: Maintain work areas in a tidy, safe way, adhering to the practice Infection Control policy and attending annual training.+2
Premises: Assist in ensuring the surgery premises are well-maintained and secure through regular observation and audit.
Equality and Diversity

Rights & Beliefs: Act in a way that recognises the importance of people’s rights and respects the beliefs of patients, carers, and colleagues.
Inclusive Behaviour: Behave in a welcoming manner that is consistent with practice procedures and current equality legislation.
Personal Development

Performance Review: Participate in an annual individual performance review and take responsibility for maintaining a record of personal and professional development.
Training: Complete all mandatory training and assist in the induction and training of new staff members where appropriate.+1
Employment Details

Reporting Line: Reports directly to the Assistant Practice Manager and the Practice Manager.
Hours: Full-time (37.5 hours per week).
Working Pattern: Monday to Friday, within the core surgery hours of 08:00 – 18:00.
Job Type: Full-time

Pay: £12.71-£13.00 per hour

Expected hours: 37.5 per week

Benefits:

Company pension
Employee discount
Free flu jabs
Free parking
Health & wellbeing programme
On-site parking
Sick pay
Work Location: In person