Customer Service Advisor

Pay

£24,420.00 - £36,604.39 a year
Job type

Full-time
 
Location
Leeds LS1
 
Full job description
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will assist customers with inquiries, resolve issues, and ensure a positive experience with our financial services. Your ability to communicate effectively and analyse customer needs will be essential in fostering strong relationships and driving customer satisfaction.

Duties

Respond to customer inquiries via phone, email, and chat in a professional manner.
Provide information about products and services, assisting customers in making informed decisions.
Resolve customer complaints efficiently while maintaining a high level of service.
Utilise Salesforce to track interactions, manage customer accounts, and document issues.
Collaborate with other departments to ensure seamless service delivery and problem resolution.
Conduct analysis of customer feedback to identify trends and areas for improvement.
Maintain up-to-date knowledge of financial services offerings and industry regulations.
Skills

Proficient in Salesforce or similar CRM software is highly desirable.
Strong communication skills, both verbal and written, with the ability to engage effectively with diverse audiences.
Excellent analysis skills to assess customer needs and provide tailored solutions.
Previous experience in the financial services sector is an advantage but not essential.
Ability to work well under pressure while maintaining attention to detail.
A proactive attitude towards problem-solving and a commitment to delivering outstanding customer service. Join us in making a difference by providing exceptional support that helps our customers navigate their financial journeys!
Job Type: Full-time

Pay: £24,420.00-£36,604.39 per year

Work Location: In person