Staff

Job type

Full-time
 
Location
Leeds LS8 4HF
 
Full job description
Job Summary
We are seeking a dedicated and versatile Staff member to join our team. The ideal candidate will possess strong communication skills and a keen ability to engage with customers effectively. This role involves various responsibilities, including data entry and customer interaction, where your multilingual abilities will be an asset. You will play a crucial role in enhancing customer experiences and supporting our operational needs.

Duties

Perform accurate data entry tasks to maintain up-to-date records.
Engage with customers via phone, demonstrating excellent phone etiquette.
Utilise bilingual or multilingual skills, particularly in Spanish and English, to assist a diverse clientele.
Communicate effectively with team members and customers to ensure clarity and understanding.
Conduct analysis of customer needs to provide tailored solutions.
Identify opportunities for upselling products or services during customer interactions.
Maintain a professional and friendly demeanour while addressing customer inquiries and concerns.
Qualifications

Proficiency in data entry with attention to detail.
Bilingual or multilingual capabilities, especially in Spanish and English, are highly desirable.
Strong communication skills, both verbal and written, with an emphasis on phone etiquette.
Analytical skills to assess customer needs and provide appropriate recommendations.
Previous experience in a customer service role is advantageous but not mandatory.
A positive attitude and willingness to learn are essential for success in this position. We look forward to welcoming a new member who is eager to contribute positively to our team!
Job Type: Full-time

Work Location: In person