Service Department Support Administrator

Pay

£26,000 - £30,500 a year
Job type

Full-time
Shift and schedule

Monday to Friday
 
Location
Manse Lane, Knaresborough HG5 8LF
 
Benefits
Pulled from the full job description
Annual leave
Employee discount
Free parking
Company pension
Casual dress
On-site parking
 
Full job description
Company Overview

Andway Healthcare Ltd is a trusted partner to care homes across the UK, providing quality healthcare products, service solutions, and reliable support. We’re passionate about improving care through outstanding service and teamwork. As a family-run business with over 25 years’ experience, we take pride in our friendly culture and our commitment to doing the right thing for our customers.

Role Overview

The Service Support Administrator plays a vital role in supporting the Service Manager and field engineers to deliver smooth, efficient, and high-quality service to our customers. This includes coordinating appointments, managing parts and stock, and providing essential administrative support to ensure service excellence.

In addition to your main responsibilities, you will also provide support to the Customer Services Executive as needed — for example, by assisting with customer calls, enquiries, or account updates during absence, holidays, or busy periods. This teamwork ensures a consistent and reliable customer experience across the business.

Key Responsibilities

Service Coordination & Scheduling

Log and manage service jobs and call-outs via customer portals and email.
Schedule and confirm appointments for engineers, communicating clearly with customers.
Monitor and adjust engineer schedules as priorities change.
Maintain accurate service records and job documentation in SimPRO.
Administrative Support

Process quotations, purchase orders, and invoices accurately and promptly.
Prepare reports and assist with compliance documentation.
Support the Service Manager with monitoring performance metrics and team coordination.
Parts & Stock Management

Order and track parts for both scheduled and emergency work.
Liaise with suppliers to confirm delivery timelines and resolve issues.
Maintain accurate records of stock movements and usage.
Customer & Cross-Functional Support

Communicate professionally with customers to provide updates and resolve queries.
Collaborate closely with engineers, the Service Manager, and the Customer Services team.
Provide cover and support for the Customer Services Executive role during absence or high demand — including handling customer calls, order processing, and general enquiries.
Skills and Experience

Essential:

Excellent organisational and planning skills.
Strong attention to detail and accuracy in data entry.
Good IT skills, ideally with experience using SimPRO or similar systems.
Effective communication and teamwork abilities.
Ability to manage priorities and work under pressure.
Desirable:

Previous experience in a service coordination or administrative role.
Familiarity with stock and parts management.
Understanding of technical or engineering environments.
Personal Attributes

Proactive, reliable, and adaptable.
Strong team player with a willingness to support others.
Professional and customer-focused attitude.
Flexible and open to learning new systems and processes.
Benefits

25 days annual leave plus UK bank holidays
Company pension
Employee discount
Free on-site parking
Casual dress
Professional development and training opportunities
Supportive, team-oriented working culture
Note: This job description is not exhaustive and may be adjusted based on business requirements.

Location: Andway Healthcare, Manse Lane Knaresborough, HG5 8LF
Employment Type: Full-time, 8am – 4:30pm Monday to Friday.

To Apply

Please send your CV and a covering letter to gary@andwayhealthcare.org.uk.

Job Type: Full-time

Pay: £26,000.00-£30,500.00 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking
Ability to commute/relocate:

Knaresborough HG5 8LF: reliably commute or plan to relocate before starting work (preferred)
Education:

GCSE or equivalent (preferred)
Experience:

relevant: 1 year (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (preferred)
Work Location: In person