Global IT Helpdesk
Technical Support Associate
₹ Check with seller / month
✓ Actively Hiring
📍 New York City
💼 Full Time
🛡️ Verified Listing
⚡ Direct Apply — No Agent
🔒 Your Data is Safe
⭐ Trusted by 5 Lakh+ Jobseekers
Job at a Glance
- Category
- Office Assistant
- Location
- New York City, New York, United States
- Salary
- Check with seller
- Job Type
- Full Time
- Company
- Global IT Helpdesk
- Status
- Open & Active
Job Description
The Associate provides first-level (L1) technical support for the company's software products via phone and email. Responsibilities include diagnosing and resolving basic software, hardware, and network issues reported by users. The associate must accurately document all customer interactions and promptly escalate complex issues to the L2 support team. Contributing to and updating the internal knowledge base with common issue resolutions is also a key task. The role demands excellent
Job Safety Alert
Real jobs on Jobsiya are always free. Never pay for an interview and never share bank or OTP details.
Report this job →