Connect Global BPO

Chat/Email Support Executive

Check with seller / month
Edinburgh, Scotland, United Kingdom Data Entry Active
Actively Hiring Edinburgh Full Time
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Job at a Glance

Category
Data Entry
Location
Edinburgh, Scotland, United Kingdom
Salary
Check with seller
Job Type
Full Time
Company
Connect Global BPO
Status
Open & Active

Job Description

The primary responsibility of this role is to provide non-voice customer support by resolving queries exclusively through chat and email channels. The executive must strive to maintain a quick response time (AHT) while ensuring consistently high customer satisfaction scores (CSAT). The job requires following detailed Standard Operating Procedures (SOPs) to guide customers through troubleshooting steps for technical or billing issues. Impeccable written English s
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