Operator - Remote Video Monitoring

Pay

$25 an hour
Job type

Full-time
Shift and schedule

Weekends as needed
 
Full job description
Operator - Remote Video Monitoring

As an Integrated Guarding Operator, you will be responsible for remote video monitoring from within our Operations Centre. The role requires quick decision-making and the ability to handle alarm events and incidents efficiently while maintaining professionalism. You should be comfortable working independently, especially in a build-out environment where systems and processes are continually evolving.

Location: This role is fully office-based in our Operations Centre in Burnaby.

Shifts: We are currently looking for three full-time Operators for day (0800-1600hrs) or afternoon (1600-0000hrs) shifts. All schedules include at least one weekend shift.

Pay Rate: $25.00/hour

RESPONSIBILITES:

Monitors analytics-based alerts, live video feeds, and camera health across multiple client sites
Identifies and assesses security related incidents in real time and follows intervention and escalation protocols
Utilizes the talkdown system to communicate remotely to deescalate the potentially threatening situations, maintaining confidence and authority
Acts quickly and decisively when handling alarm events, take appropriate action and close the events with right outcomes
Follows the set instructions for each site and ensure compliance with standard procedures
Logs activities, mobile dispatches, and documents for all security-related events; accurately documents incidents, alarms and actions taken on reports for management and clients
Communicates with emergency responders or clients during critical events
Ensure that all necessary information is passed on to the next operator or shift in a clear, concise, and accurate manner
Performs other duties as required to meet operational needs
REQUIREMENTS:

Minimum of one (1) year of work experience as a Security Officer and/or in a monitoring dispatch environment
Excellent situational awareness, judgement, and decision-making under pressure
Excellent written and verbal communication skills
Comfortable working independently in an Operations Centre environment
Comfortable with using security monitoring platforms and technology
Ability to notice and act on small details that could be crucial in preventing security breaches
Experience with Immix GF is considered an asset