Client Services Consultant

Pay

$30 - $40 an hour
Job type

Part-time

Casual
 
Location
Gregory Hills NSW 2557
 
Benefits
Pulled from the full job description
Professional development assistance
 
Full job description
Job Title: Client Services Consultant

Company: Social Minds Therapy

Location: Gregory Hills, South West Sydney

About Us:

Social Minds Therapy is a leading provider of social therapy for children, teens, and young adults in the South West Sydney region. With our head office located in Gregory Hills, we specialise in offering a range of services, including social therapy, community access support, transport services, and social group support. Our mission is to provide exceptional care and support to individuals with neurodiverse needs, helping them thrive in their communities.

Position Overview:

We are seeking a dedicated and dynamic Client Services Consultant to join our team on a part-time basis. The Client Services Consultant will play a crucial role in managing all aspects of client interaction, from initial enquiries to ongoing support. This position involves facilitating the onboarding process, communicating with families and therapists, handling general administrative tasks, and creating service agreements. The ideal candidate will have experience in customer service and client relations and a strong understanding of support services for neurodiverse individuals. This role is perfect for someone who is studying psychology as there is also opportunity to advance into a therapy assistant role alongside administrative tasks.

Social Minds wants someone who is committed to a long-term position with the potential for growth in the company. We are seeking someone who isn't only passionate about the industry and job but also motivated to establish success in our growing business.

Responsibilities:

Manage all client enquiries via email, phone, and in-person interactions.
Facilitate the onboarding process for new clients, including completing necessary paperwork and documentation.
Liaise with therapists and families to ensure seamless communication and coordination of services.
Handle general administrative tasks such as scheduling appointments, maintaining records, and managing client files.
Create and maintain service agreements in accordance with company policies and procedures.
Provide excellent customer service and support to clients and their families throughout their journey with Social Minds Therapy.
Collaborate with team members to identify areas for improvement and implement effective solutions.
Stay informed about industry trends and developments related to neurodiverse support services and the NDIS.
Qualifications:

A minimum of 1-2 years of experience in customer service or client relations is a MUST.
Experience working in the NDIS industry is highly desirable.
Strong communication skills, both verbal and written, are a MUST.
Excellent organisational and time management skills.
Ability to work independently as well as part of a team.
Compassionate and empathetic approach when working with clients and their families.
Proficiency in Microsoft Office Suite and other relevant software applications.
Prior experience in management roles is ideal but not required.
Work Schedule: 2-3 days per week. Mandatory Days: Tuesdays & Wednesdays (Potentially Mondays for a third day for the right candidate).

Hours: 10:00 AM to 5:00 PM.

How to Apply:

If you are passionate about making a positive impact in the lives of individuals with neurodiverse needs and possess the skills and experience required for this role, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for the Client Services Consultant position at Social Minds Therapy.

Social Minds Therapy is an equal-opportunity employer and values diversity in the workplace. We thank all applicants for their interest in this position. However, only those selected for an interview will be contacted.

Job Types: Part-time, Casual

Pay: $30.00 – $40.00 per hour

Expected hours: 14 – 21 per week

Benefits:

Professional development assistance
Experience:

client services: 1 year (Preferred)
Work Authorisation:

Australia (Required)
Work Location: In person

Expected Start Date: 19/01/2026