Customer Service Representative

Job type

Full-time
Shift and schedule

Monday to Friday

Shift work
 
Location
Guildford WA
 
Benefits
Pulled from the full job description
Parental leave
Insurance services
Salary packaging
Employee rewards program
On-site parking
 
Full job description
Posted Date: 29 Dec 2026
Location: Guildford PDC, WA, AU
Reporting to the Sales & Distribution Manager, the Customer Service Representative is accountable for being the customer conduit in the final process of the parts supply chain by being the point of contact for all customer parts ordering and collection interactions, ensuring that a consistently high level of customer service is always provided.
The Customer Service Representative will be required to effectively handle and provide outstanding customer service to both internal and external customers, engage customers with basic DBSi, WMS knowledge to assist with identifying their requirements providing prompt service in delivery of goods, receipting of credits, core & warranty returns, identifying leads and opportunity purposes within the Guildford CSC (Customer Service Centre).

Location: PDC South Guildford, WA

Roster: Monday to Friday (full-time 6.30am to 2.30pm)
Required to work a Saturday every 5 weeks with a RDO on the Monday

To be successful the following is required:

Experience in a customer service or similar role
Basic computer literacy skills – MS Office and relevant internet-based applications
The ability to effectively communicate with internal and external stakeholders at all levels
Excellent communication skills (written, verbal and interpersonal)
Ability to work successfully within a team and autonomously
Conflict resolution skills and demonstrated experience in navigating challenging situations
Good problem-solving skills with the ability to ask the right questions to understand and resolve problems to ensure all customer requirements are fulfilled
Previous experience utilising WesTrac and Caterpillar systems (desirable)
Knowledge of DBSi, WMS & SIS 2.0 software (desirable)

What we offer:

Unrivalled training and development via The WesTrac Institute
Free on-site parking
Fantastic team environment and inclusive work culture
Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 4977