guest service agent

Pay

$18.98 an hour
Job type

Full-time
Shift and schedule

Weekends as needed

Morning shift

Night shift

Evening shift
 
Location
Cranbrook, BC V1C 3S4
 
Full job description
Education:
Expérience:
Education
Secondary (high) school graduation certificate
Tasks
Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Standing for extended periods
Work under pressure
Personal suitability
Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player
Employment terms options
Early morning
Evening
Shift
Flexible hours
Morning
Night
Experience
Will train
Employment terms options
To be determined
Day
Weekend
Durée de l'emploi: Saisonnier
Langue de travail: Anglais
Heures de travail: 30 to 40 hours per week