Telephone Operator

Job Overview
We are seeking a professional and courteous Phone Operator to serve as the first point of contact for our organization. The ideal candidate will handle incoming calls, provide excellent customer service, and assist with various administrative tasks. This role is essential in ensuring smooth communication between clients, visitors, and staff, contributing to a positive organizational image. The position offers an opportunity to develop communication skills and gain experience in a dynamic office environment.

Responsibilities

Answer and direct incoming phone calls promptly and professionally
Provide accurate information about company services and operations
Transfer calls to appropriate departments or personnel efficiently
Take detailed messages when necessary and ensure timely delivery
Follow established protocols for handling sensitive or confidential information
Experience

Previous experience in a customer service or receptionist role is preferred but not required
Excellent verbal communication skills with a friendly, professional demeanour
Strong organizational skills and attention to detail
Ability to multitask effectively in a fast-paced environment
Proficiency in using standard office equipment such as phones, computers, and basic software applications
Ability to remain calm and courteous under pressure
High school diploma or equivalent required; additional administrative training is a plus
Job Type: Full-time

Pay: From $18.43 per hour

Expected hours: 40 per week

Work Location: Remote