Front Desk Agent

As Club Pilates Clinton Hill, we are a studio focused on building strength, alignment, and community. We pride ourselves on delivering an elevated client experience from the moment someone walks through our doors. Our front desk team plays a vital role in creating a welcoming, organized, and supportive environment for both members and guests.

Position Overview

The Front Desk Associate is the face of the studio and the first point of contact for clients. This role requires strong communication skills, attention to detail, and a genuine passion for wellness and customer service. The ideal candidate is friendly, proactive, and comfortable multitasking in a fast-paced, client-centered environment.

Key Responsibilities

Greet members and guests warmly upon arrival and departure
Check clients in for classes and assist with studio flow
Answer phones, texts, and emails promptly and professionally
Educate new and prospective clients on classes, memberships, and promotions
Support sales efforts by booking intro classes and memberships
Maintain accurate client accounts, schedules, and notes
Assist with retail sales
Keep the front desk and common areas clean, organized, and presentable
Communicate effectively with instructors and management
Follow studio policies, procedures, and brand standards
Qualifications

Prior customer service, hospitality, or wellness experience preferred
Strong interpersonal and communication skills
Reliable, punctual, and detail-oriented
Comfortable with sales conversations and member outreach
Ability to multitask and stay calm under pressure
Basic computer skills; booking software experience is a plus
Interest in fitness, Pilates, or wellness is strongly preferred
Schedule & Requirements

Availability for mornings, evenings, weekends, and holidays as needed
Ability to stand for extended periods and lift light items (up to ~20 lbs)
Professional appearance and positive attitude
What We Offer

Competitive hourly pay with Commission
Pilates classes and studio perks
Supportive team environment
Opportunities for growth within the studio
Employee discounts on retail and services
Job Type: Part-time

Pay: From $17.00 per hour

Benefits:

Employee discount
Paid time off
Work Location: In person

 
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