Product Operation Executive

Job description
Role- Product Operations Executive

Exp-minimum 6 months-2 yrs

Immediate Joiner

Location-Mumbai

Role Overview

We are looking for a Product Operations Executive to drive adoption, usage, and day-to-day effectiveness of our internal and partner-facing systems. The role focuses on enabling teams and external stakeholders to comfortably use existing technology, improving operational efficiency, and ensuring smooth execution on the ground.

This is not a development role. The ideal candidate is strong in operations, training, coordination, and problem-solving.

Key Responsibilities
• Drive adoption of internal tools and systems across operations teams
• Onboard and train non-technical users (internal teams, partners, field staff)
• Act as a bridge between operations and the tech/product team
• Ensure smooth execution of daily workflows using existing platforms
• Identify usage gaps, friction points, and process breakdowns
• Collect feedback from users and share actionable inputs with the product team
• Create simple SOPs, guides, and training materials
• Monitor usage, compliance, and process adherence
• Support rollout of new features or process changes
• Ensure consistency and discipline in system usage across teams

Required Skills & Experience

Must-Have
• 1 - 2 years experience in operations, product ops, or process management
• Strong ability to work with non-technical teams
• Experience in training, onboarding, or hand-holding users
• Good understanding of operational workflows
• Strong communication and coordination skills
• High ownership and follow-up discipline

Nice-to-Have
• Experience in logistics, delivery, fleet, or operations-heavy environments
• Exposure to SaaS tools, dashboards, or internal systems
• Experience working with field teams, vendors, or partners

What We’re Looking For
• Someone who enjoys making systems work for people
• Process-driven but flexible in approach
• Patient, practical, and solution-oriented
• Comfortable working in fast-moving operations
• Able to simplify complexity and drive adoption

Success Metrics
• Increase in active usage of internal systems
• Reduction in manual or offline processes
• Faster onboarding of new users/partners
• Improved operational consistency
• Positive feedback from ops and field teams