Uber
Strategy & Operations Manager, Delivery People
₹ Check with seller / month
✓ Actively Hiring
📍 Victoria
💼 Full Time
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Job at a Glance
- Category
- Helper
- Location
- Victoria, Australia
- Salary
- Check with seller
- Job Type
- Full Time
- Company
- Uber
- Status
- Open & Active
Job Description
#GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
About the Team:
UberEats has been a market leader in Online Food Delivery for the past five years. While there are many Aussies and Kiwis that have ordered a meal through us, there are many others who could benefit from our products and services. #GoGetIt embodies the attitude and mindset of Delivery at Uber. We provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers.
About the Role:
We're looking for a Strategy & Operations Manager, Delivery People Lifecycle & Churn to join the Delivery People Experience & Earnings team. This is a highly visible, business critical role focused on improving the experience and optimising the supply hours of those who deliver with Uber.
You'll own our churn strategy end to end, defining high value segments, shaping lifecycle management approaches, and using data to identify where and how we can better support Delivery People across their journey. This role blends deep analytical work with hands on execution, partnering closely with cross functional teams to turn insights into real world impact.
Your impact in role:
Own and evolve Delivery People segmentation, lifetime value modelling, and lifecycle strategy to maximise supply hours
Analyse lifecycle progression, early loss signals, and intent triggers to inform targeted interventions
Identify key churn drivers and lead initiatives to reduce churn across priority cohorts
Support Uber Pro strategy and contribute to product enhancements that improve Delivery People experience and retention
The experience you'll bring
Strong analytical and problem solving skills, with some SQL capability and high data fluency
Experience taking work from strategy through to execution in fast paced environments
Clear, confident communicator with strong stakeholder management and collaboration skills
2+ years of experience in roles such as strategy, operations, consulting, analytics, or tech and start up environments
About the Team:
UberEats has been a market leader in Online Food Delivery for the past five years. While there are many Aussies and Kiwis that have ordered a meal through us, there are many others who could benefit from our products and services. #GoGetIt embodies the attitude and mindset of Delivery at Uber. We provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers.
About the Role:
We're looking for a Strategy & Operations Manager, Delivery People Lifecycle & Churn to join the Delivery People Experience & Earnings team. This is a highly visible, business critical role focused on improving the experience and optimising the supply hours of those who deliver with Uber.
You'll own our churn strategy end to end, defining high value segments, shaping lifecycle management approaches, and using data to identify where and how we can better support Delivery People across their journey. This role blends deep analytical work with hands on execution, partnering closely with cross functional teams to turn insights into real world impact.
Your impact in role:
Own and evolve Delivery People segmentation, lifetime value modelling, and lifecycle strategy to maximise supply hours
Analyse lifecycle progression, early loss signals, and intent triggers to inform targeted interventions
Identify key churn drivers and lead initiatives to reduce churn across priority cohorts
Support Uber Pro strategy and contribute to product enhancements that improve Delivery People experience and retention
The experience you'll bring
Strong analytical and problem solving skills, with some SQL capability and high data fluency
Experience taking work from strategy through to execution in fast paced environments
Clear, confident communicator with strong stakeholder management and collaboration skills
2+ years of experience in roles such as strategy, operations, consulting, analytics, or tech and start up environments
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