Client Support Analyst (UTemp)

A job description is available upon request

Date Posted: 01/08/2026
Req ID:46565
Faculty/Division: Faculty of Pharmacy
Department: Faculty of Pharmacy
Campus: St. George (Downtown Toronto)
Existing Vacancy: Yes


Description:


UTemp is hiring!


UTemp is the University of Toronto’s short-term staffing service. We pride ourselves on the high number of UTemp employees who are able to make the transition from short-term casual employment to appointed positions within the University of Toronto.


The UTemp team handles each project with a unique hands-on approach to ensure we find the best candidate for the job. We strive to create long-lasting and successful relationships by finding individuals with strong professional office skills and work ethic.


About the opportunity:

Responding to end-user service requests. Applying established standards when resolving routine and
documented end-user issues. Introducing variations to established practices to resolve end-user
issues. Applying established standards when deploying software and hardware. Responding to
service requests in a timely fashion. Following-up with end-users on outstanding technical issues.
Providing detailed explanation on computing procedures. Making minor purchases. Serving as a
technical resource on hardware and software related issues.

Responsibilities will include:


Troubleshoots and resolves technical issues of end-users by:
Responding to end-user service requests
Applying established standards when resolving routine and documented end-user issues
Introducing variations to established practices to resolve end-user issues
Probing for information from end-users to identify problems and establish needs
Liaising with technical specialists to resolve end-user issues

Meets end-user environment requirements by:
Applying established standards when deploying software and hardware
Troubleshooting and providing support for peripheral set-up and maintenance
Testing and analyzing new and upgraded software and/or hardware

Responds to general service needs by:
Responding to service requests in a timely fashion
Following-up with end-users on outstanding technical issues
Providing detailed explanation on computing procedures
Creating and editing support documentation
Updating and maintaining service activities documentation
Applying established standards when providing access to new users
Verifying inventory records
Training end-users on procedures and the use of supported IT systems

Contributes to team effort by:
Keeping well-informed on current technologies, best practices and industry
standards

Prevents injury and harm to others by:
Removing tripping hazards

Accomplishes financial responsibilities by:
Making minor purchases
Collaborating on cost estimates

Provides guidance and/or direction by:
Providing orientation to others on work procedures and practices
Serving as a technical resource on hardware and software related issues

Qualifications:


Experience in front-line customer support for computer hardware, software and audio-visual equipment.
Knowledge of Windows 11, MacBook and Microsoft Office 365.
Excellent communication and customer service skills.
Ability to work effectively in a fast-paced environment with time-sensitive issues.
Proven Troubleshooting support skills using technical - Internet search, Knowledge Base and Forums based - resources for hardware, software and applications issue resolution.

Start Date: February 2, 2026

End Date: April 3, 2026


Closing Date: 01/15/2026,11:59PM ET
Employee Group: USW Local 1998 (Casual)
Appointment Type: Budget - Casual
Schedule: Monday to Friday; 8:45 AM - 5:00 PM
Pay Scale Group & Hiring Zone: $36.46/hour
Job Category: Information Technology (IT)