Sr Officer

confidential


Unit Manager- Contact Center- Bank
confidential • Chennai, Tamil Nadu • via BeBee
1 day ago
Full–time
No Degree Mentioned
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Job description
Role & Responsibilities
• Lead and manage end-to-end operations of the contact center site ensuring smooth service delivery.
• Drive revenue generation by supporting cross-sales initiatives and achieving sales targets.
• Optimize human resource utilization, including workforce planning and performance management.
• Ensure adherence to compliance frameworks and regulatory guidelines.
• Focus on imp...
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Standard Chartered


Sr Officer
Standard Chartered • Chennai, Tamil Nadu • via Glassdoor
2 days ago
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Job description
Requisition Number: 45895

Job Location: Chennai, IND

Work Type: Office Working

Employment Type: Fixed Term Worker

Posting Start Date: 08/01/2026

Posting End Date: 15/01/2026

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Job Summary
• Perform all input & Maintenance of Limits loaded in various TP systems, Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate for Ops CRC CCIB

Key Responsibilities

Strategy

Targeted Improvements
• Act as a service partner, work together with RMs, in-country Client Management (CM), Operations, and other key internal stakeholders to solve issues and identify opportunities to improve overall service for the clients
• Ensure adherence to DOIs
• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate

Automation and Streamlining
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes