Customer Service Officer

Job no: 495844
Categories: Government and Defence, Sport and Recreation
Casual Opportunity
$40.99 per hour + Superannuation
Position Location: Glen Waverley / Oakleigh / Clayton
Applications close Sunday 18 January 2026
The City of Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city close to the demographic centre of Melbourne.

Our Active Monash Leisure Centres are highly regarded throughout the Aquatic and Recreation Industry, attracting over 1.5 million attendances per annum. Active Monash prides itself on an inclusive and diverse working environment, encouraging members to ‘Participate Their Way’ and providing services for all members of our community.

About the Position
You will act as the first point of contact for all patrons entering our facilities. The team is passionate about creating a fun and friendly atmosphere and building genuine relationships with our members, guests and each other. We work with confidence to achieve positive customer experiences, strive to individualise each interaction and make decisions to ensure positive customer experiences.

Skills and Experience
Experience in providing high quality customer service in a high traffic facility
Experience with Microsoft Office 365 and industry Point of Sale Software
Passion for health and fitness, assisting people by providing them with information about our programs and services
Well developed communications skills, with the ability to build rapport and relationships with a diverse range of people
Experience working in a reception/retail environment and experience in sales and handling cash
The ability to work a variety of day, night and weekend shifts across our three facilities in Glen Waverley, Oakleigh and Clayton is required
Requirements
Right to Work in Australia
Senior First Aid Certificate
Current CPR Certificate
Safeguarding Children Certificate
Employee Working with Children’s Check
Satisfactory National Police Check
Other pre-employment checks may be required depending on the role requirements
Benefits
As a City of Monash employee, your personal and professional development is a key focus for us. You will have access to:

Supportive and experienced leaders that care for your development and wellbeing
Vibrant health and well-being programs
Employee Assistance Program for you and your family
Flexible working arrangements
Training and development opportunities
Discounted gym memberships at our Active Monash Recreation Centres
Apply for this amazing opportunity
Please submit your CV with a cover letter outlining your experience and how it relates to the role.

Applications close 18 January 2026at11:55pm.

If you would like to discuss this role further or you have any enquiries, please contact Taylah Laxon on 9265 4888 or at taylah.laxon@monash.vic.gov.au


Monash Council is committed to be a flexible, safe, equal and inclusive workplace where we embrace and support diversity.

As an Equal Opportunity employer, we encourage applications from people who are from different backgrounds including Aboriginal and Torres Strait Islander, people of any age, race, ethnicity, religion, gender identity, disability, ****** orientation and cultural background. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email talent@monash.vic.gov.au

We are also committed to being a Child Safe organisation and have zero tolerance to child abuse.


Advertised: 12 Jan 2026 AUS Eastern Daylight Time
Applications close: 18 Jan 2026 AUS Eastern Daylight Time