Customer Support Officer (Grade 2), Level 1, SWARH

Employment Type - Permanent Full Time
Hours per fortnight - 80
Job Category - Technical - Information Technology/Services
Req Id - 7104

Be part of a purpose-driven organisation providing ICT Support to healthcare providers in the Barwon South West region
Be part of a customer-centric ICT support team committed to service excellence
Enjoy a work/life balance while helping connect our community to the future of health care
Find satisfaction in a position that offers diversity, complexity, and fulfilment
Fantastic permanent full-time (80hrs per fortnight) ADOs, 5 weeks leave & salary packaging

About Barwon Health
Barwon Health is one of the largest and most comprehensive regional health services in Australia, providing care at all stages of life and circumstance. Services available through Barwon Health cover the full spectrum from primary care, community services, aged care, rehabilitation, mental health, emergency and acute care. We serve more than 500,000 people through the efforts of more than 9000 staff and volunteers across more than 20 sites. Barwon Health is committed to developing a vibrant culture of education, training and research that advances health and wellbeing for all.

About the facility
Our major sites include University Hospital Geelong in Geelong’s CBD, the McKellar Centre precinct in North Geelong, Barwon Health North in Norlane, and residential aged care facilities spanning the region. Comprehensive mental health, community health and dental services are delivered through various programs across the Barwon South West Region, including Torquay and Colac.

About the role

The Customer Support Officer – Service Desk provides high-quality ICT support services to internal and external stakeholders. This role is responsible for managing and resolving incidents, processing service requests and ensuring timely and effective solutions. This position plays a key part in delivering a positive customer experience and supporting the SWARH ICT service objectives.

Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.

About the culture

You will have the opportunity to be part of a highly skilled, professional and dedicated team who take pride in providing high quality services. We promote positive, respectful relationships and strong partnerships within the workplace. Grow and develop your capabilities with Barwon Health’s commitment to professional development.

Barwon Health staff benefits
Excellent working conditions with a high sense of job satisfaction
A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
Wide-range of professional development opportunities to enhance your career
Attractive salary packaging benefits. Living expenses capped at $9,010 and meals and entertainment capped at $2,650

About Geelong - Derived from the local Wadawurrung Aboriginal name for the region Djilang, Geelong is thought to mean ‘Tongue of Land’.
Geelong offers a range of lifestyle choices including inner city, coastal, suburban and rural homes
Geelong is home to world class schools and education providers
Doorstep to the Great Ocean Road, Bellarine Peninsula and the Surf Coast
Appreciate our vast and abundant parklands, sports and entertainment attractions, and thriving dining and shopping complexes

Diversity and Inclusion

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve.
We value and celebrate people of all genders, ****** orientations, cultural backgrounds, faiths, abilities, and family structures. We proudly support LGBTIQA+ inclusion and are committed to a safe and inclusive workplace for all.
We encourage applications from:
Aboriginal and/or Torres Strait Islander peoples
LGBTIQA+ community members
People of all gender identities
People with disability
Culturally and linguistically diverse communities

If you need adjustments to participate in the recruitment process, please contact us at peopleassist@barwonhealth.org.au

Barwon Health is a totally smoke-free workplace.
We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards: About Child Safe Standards | Victorian Government (www.vic.gov.au)

Prior to commencement with Barwon Health, all new employees are required to provide a completed Barwon Health Immunity Status form and have Staff Care clearance.

Please note we do not accept resumes via email.

This role requires you to provide evidence of a 2025 influenza vaccination.
Contact person: Ben Burke
Email: ben.burke@swarh.vic.gov.au
Phone: (03) 4215 2037

Application closing date: 27th, January 2026

Position Description
Are you currently a Barwon Health employee? If so, please follow the links below on how to apply.

Instructions for Internal Candidates only