Client Support-Scheduler

Job Type: 3 months Contract - Full time

Start date: Immediately

Hours: Mon- Fri

Location- Mt Wellington

Are you passionate about our community and making a difference to peoples lives? Great opportunity to work for a not-for-profit organisation, whose main focus is to provide people with disabilities access to an array of services designed to make life easier and more meaningful. This is a great opportunity to be part of a remarkable organisation and team that aims to make a difference in the lives of disabled people!

We have an immediate need for 6 Client Support people for a minimum of 3 months+ assignments. Responsible for carrying out Client Support activities efficiently to ensure people with needs and their families / whānau receive a supported, person-centred approach to ensure prompt and effective access to the right supports. Responsible for providing impartial, objective and credible advice to client issues and queries in a manner that reflects purpose and values.

Responsibilities include:

Schedule and coordinate client assessments, ensuring timely communication and written confirmations where required.

Identify and prioritise client needs using a user-driven, person-centred approach and effective resource planning tools.

Provide accurate information and guidance on eligibility, services, referrals, privacy, and supported decision-making.

Build strong, trusting relationships with clients, whānau, and stakeholders, managing sensitive conversations with empathy.

Support clients to access appropriate services, including alternative options for those not eligible.

Maintain accurate records, high-quality data entry, confidentiality, and efficient administrative processes.

Demonstrate commitment to health and safety, professional development, teamwork, and continuous improvement.

About You:

Experience in a customer-facing role
Strong systems and data entry skills
Excellent communication and phone manner
Ability to work calmly under pressure and maintain personal resilience
Health and/or disability-related qualification
Experience in a health and/or disability support environment
Key Skills & Attributes:

Professional, collaborative, and self-managing
Culturally aware and inclusive
Strong written skills with attention to accuracy and detail
Empathetic, adaptable, and client-focused
Immediate start, good hourly rate, flexibility with hours, full time . Assignment is till end of June 2026, maybe extended . You will get the opportunity to be part of a hard working organisation that are passionate about delivering a high level of service to their valued clients in the community.

If you are passionate about client-centred support and want to contribute to positive outcomes for disabled people and their families, we would love to hear from you.