Intake Officer

Full job description
Permanent Full-Time role based in Mackay!
Competitive salary + Salary Packaging and 17.5% Leave Loading
Use your sales and customer service skills to change people's lives!
Mylestones has been part of CPL; Choice, Passion and Life for 24 years supporting thousands of people reach their potential and find a job they love. We know that with the right support there is no limit to what people with disability can achieve, especially when it comes to employment.
As our Intake Officer, you’ll be joining our friendly and supportive Mylestones team in Mackay. You will manage and coordinate the direct registration and intakes of all clients to Inclusive Employment Australia at sites

This is a dynamic and busy role where you will be networking and building partnerships with schools and disability providers, in order to bring in participants and assist them with employment opportunities.

Responsibilities include:

Liaise with employment services staff as directed by the ESA Manager to achieve appropriate outcomes for a caseload of individual clients in Open Employment.
Manage and coordinate the intakes of all clients, and matching Mylestones Staff to achieve appropriate outcomes for individual clients in Open Employment.
Achieve documented key performance indicators and provide regular feedback and information in relation to the achievement of intake targets to the ESA Manager and other staff members as required.
Conduct Intake and Assessment of client needs and client suitability for services and meeting eligibility requirements for CPL and funding body.
Ensure the development of an initial Job Plan, including addressing any barriers to employment to ensure positive outcomes are achieved by clients.
Maintain knowledge of current Inclusive Employment Australia guidelines and procedures. Ensure compliance with all funding body record keeping, software, and reporting requirements.
Build positive networks and relationships with disability employment related organisations to support the business objectives of Mylestones Employment.
Please see below attached Position Description for all requirements of the role.

Selection Criteria includes:

Demonstrated experience in a similar role working with people with disabilities.
Ability to negotiate with key stakeholders and provide positive solutions to complex problems.
Demonstrated experience in sales and marketing, and experience and/or ability in the Disability Employment Service industry or similar field.
Strong verbal and written communication skills coupled with the ability to effectively liaise with internal and external stakeholders, including collaborating with work colleagues to achieve KPIs
Highly effective communication, networking and rapport building skills
'Can do' attitude and ability to thrive in a dynamic fun environment!
Ability to build key partnerships with businesses in the local community.
A valid C class driving license.
Blue card and NDIS Worker Screening Clearance to start (we can help).
Why would I choose Mylestones?
When you join our team, you can benefit from the following:
Tax-Free Savings: Increase your take-home pay by packaging up to $15,900 of your annual salary tax-free, including vehicle sacrifice options.
Leave Loading: Receive 17.5% leave loading when you take annual leave.
Entertainment Expenses: Use up to $2,650 of your pre-tax income for entertainment expenses, such as meals and holiday accommodation.
Grow Your Career, Your Way: We're committed to your professional development. Share your ideas, challenge the status quo, and collaborate with our team. Together, we'll create a dynamic and inspiring work environment where your contributions are valued.
Employee Assistance Program: Access to free and confidential counselling services for you and your family members.
Embrace Diversity, Celebrate Uniqueness: We believe in creating an inclusive workplace where everyone feels valued and respected. Regardless of your background or perspective, you're welcome here. Be yourself, and let's build a brighter future together.
To apply, please submit your CV and a cover letter. For a confidential discussion, please contact recruitment@cpl.org.au, quoting Ref No. 1266505.

CPL is committed to providing a workplace that fosters a culture of respect, understanding and inclusion.