Casual Customer Service Officer

Mount Alexander Shire CouncilFull job description
Applications closing on 02 February 2026, 12:00 PM

Reference number

26-4

Job Type

Casual

Package

Band 4


Casual
Band 4, $44.67 per hour (incl. loading) + Super

Closing date: 12pm on Monday 2nd February 2026


Mount Alexander Shire is known for its local food and wine, for a vibrant arts community and breathtaking natural surrounds.

Perfectly located in Central Victoria, around 30 minutes from Bendigo by car or rail, and with Melbourne only 90 minutes away, you’ll enjoy a balanced lifestyle with great services, schools and homes in townships like Castlemaine and Maldon.


The role

We are seeking enthusiastic Customer Service Officers who are committed to delivering outstanding customer service through:

responding to a wide variety of phone and counter enquiries in a friendly and efficient manner
entering customer requests and assigning to the appropriate department
cashiering, data entry and administration duties
Our ideal candidate

To be successful in this role you will have:

relevant experience in a busy emotional customer service environment
proficiency with Microsoft Office applications
ability to learn new software programs
some knowledge of Council operations and the Shire
flexible availability from 8.15AM – 5.15PM Monday to Friday
high attention to detail and ability to retain a broad scope of knowledge
Benefits

Wellbeing initiatives and a free Employee Assistance Program (EAP)
Cross-skilling and professional development opportunities
Visit the Why work with us page on our website for more benefits.

Contact

If you have any questions or would like to discuss the role, please contact Brooke Pannett, Customer Service Coordinator, on (03) 5471 1700.

How to apply

Visit our website and review the Information for applicants, then apply via our Current Vacancies page.


Please ensure your application includes:

A cover letter, telling us why you are the best person for the position
A copy of your current resume

Additional information

Mount Alexander Shire Council is committed to providing a safe, inclusive, and respectful workplace. We are an equal opportunity employer and are committed to child safety with zero tolerance for child abuse. We value a diverse workforce and encourage applicants from all cultures, ****** orientations, gender identities and backgrounds.


Applicants can expect that the recruitment process will include interviewing, reference checks and criminal history checks. Some positions will also be required to provide a Working with Children Check, and medical assessments including drug and alcohol testing may be undertaken.


For more information on the recruitment process, please download the Candidate information document from our website.