Customer Support and IT Technician

Full job description
Ezycall Telecommunications is seeking a motivated and organised Customer Support and IT Technician that is willing to learn new platforms and programs relating to the telecommunications industry. This role works as a part of customer support and service management roles in a small local team, and reports directly to the Manager.

Located in Williamstown close to public transport. This is an in-office, part-time, ongoing position. Opportunity for full-time is available if you progress in the role well.

About you:

Have 5+ years equivalent work experience (ideal but not necessary)
Have a genuine interest in finding/building solutions and problem solving.
Willing and able to learn and grow using multiple software platforms
Previous experience or education in the telecommunications industry is preferred but not required. Training will be provided.
Excellent communication and interpersonal skills
Able to work independently
Curious about how businesses operate, function and their story. These conversations enable you to identify solutions that are unique to each of our customers.
Your day to day will always be a little different, this can include:

Build and manage phone systems on different software platforms
Activate, provision and porting numbers
Manage services: making complex changes for customers and/or talking them through the simpler changes.
Provide accurate information about products or services to customers.
Problem solving customer inquiries via phone, email, or live chat in a courteous and professional manner. Ensuring a positive customer experience is key.
Update and maintain customer records in our CRM
Culture and benefits:

Flexible working
Collaborative, supportive team environment
If this role is of interest to you, we would love to hear from you. Please include your resume with a cover letter.

Job Types: Full-time, Part-time, Permanent

Pay: From $28.00 per hour

Expected hours: 24 – 38 per week

Work Location: In person