Call Center Executive Evening

MNC JOBS INFO is seeking motivated and customer-focused Call Center Executives to join our evening shift team in Chennai. This role involves handling inbound and outbound calls, assisting customers with inquiries, resolving complaints, and ensuring a high level of customer satisfaction. The ideal candidate will have excellent communication skills, a problem-solving mindset, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:
• Handle inbound and outbound customer calls professionally and courteously.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues promptly while maintaining a positive attitude.
• Maintain detailed records of customer interactions and transactions.
• Meet or exceed individual and team performance targets.
• Collaborate with other departments to ensure smooth operations and customer satisfaction.
• Participate in ongoing training programs to improve product knowledge and communication skills.

Required Skills and Qualifications:
• Excellent verbal and written communication skills in English and Tamil.
• Strong customer service orientation and interpersonal skills.
• Basic computer skills and familiarity with MS Office and CRM software.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• High school diploma or equivalent (Bachelor’s degree preferred).

Experience:
• Freshers are welcome to apply.
• Previous experience in customer service, call centers, or telemarketing is an added advantage.

Working Hours:
• Evening shift (typically 4:00 PM to 10:00 PM, flexible depending on business needs).
• Monday to Saturday, with occasional Sunday shifts as per company requirements.

Knowledge, Skills, and Abilities:
• Strong problem-solving and decision-making abilities.
• Patience, empathy, and active listening skills.
• Ability to work under pressure while maintaining quality and accuracy.
• Team player with a positive attitude and willingness to learn.

Benefits:
• Competitive salary with performance-based incentives.
• Flexible working hours suitable for students or part-time candidates.
• Training and professional development opportunities.
• Friendly and supportive work environment.
• Opportunity for career growth within the organization.

Why Join MNC JOBS INFO:

Joining MNC JOBS INFO means being part of a dynamic team where your contributions are valued. You will gain hands-on experience in a professional call center environment, develop your customer service skills, and have opportunities to advance your career in a reputable multinational company.

How to Apply:

Interested candidates can apply online by sending their resume to [email address] or through our official careers portal. Please include “Call Center Executive – Evening Shift” in the subject line.