MSP Field Tech Tier 2

Company Description

We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).

Job Description

Tier 2 Field Technician (New York City | Hybrid Field + Remote)
Full-Time | MSP Environment

We’re looking for a confident, customer-friendly Tier 2 Field Technician to support our clients throughout NYC. This role blends remote work with frequent onsite visits, and is perfect for someone who enjoys variety, problem-solving, and being the “face” of the company at client locations.

If you're looking to grow your skills, build deeper technical experience, and eventually move into higher-level engineering roles, you’ll feel right at home here.

What You’ll Do
• Provide Tier 2 support across multiple client environments—both remotely and onsite.
• Work from home on remote tickets, while spending 3–4 days per week onsite handling escalations, hands-on troubleshooting, and client requests.
• Support desktops, laptops, mobile devices, network hardware, servers, and cloud services.
• Troubleshoot issues involving Microsoft 365, Windows OS, macOS, Azure AD/Entra ID, printers, connectivity, and business applications.
• Deploy and support firewalls, switches, access points, and other network components.
• Assist with small-to-medium projects such as workstation rollouts, network upgrades, migrations, and hardware refreshes.
• Maintain accurate documentation in RMM/PSA tools and communicate clearly with both clients and internal teams.
• Build strong relationships through professionalism, reliability, and excellent communication.

What You Bring
• MSP experience is required—you’re comfortable with multi-client environments and shifting priorities.
• Solid Tier 2 troubleshooting experience across Windows, macOS, Microsoft 365, networking basics (DNS, DHCP, VLANs), and common business software.
• Comfort supporting field hardware—workstations, WiFi, printers, cabling basics, routers, and switches.
• Ability to solve problems independently and escalate appropriately when needed.
• Strong communication skills and a client-first, service-oriented mindset.
• Ability to navigate NYC for onsite visits (subway/walking is perfectly fine).
• A desire to learn, grow, and take on more responsibility over time.

Growth & Advancement Opportunities

We invest heavily in professional development, and this role is designed to be a launching pad. As you grow your technical depth and take on more responsibility, you’ll have opportunities to advance into:
• Senior Support Engineer
• Project Engineer / Implementation Specialist
• Systems Administrator
• Systems Engineer
• Cloud Engineer (M365/Azure)
• Network Engineer