Job Description
Sneakinn Laundry, founded in 2020, specializes in delivering premium cleaning, protection, and restoration services for sneakers, footwear, handbags, luxury accessories, and garments. Our skilled technicians and cutting-edge facility ensure each item receives the utmost care. With physical stores in New Delhi, Mumbai, and Gurgaon, a centralized workshop in Delhi, and a growing team of 100+ members, Sneakinn is committed to providing seamless customer experiences. Recently featured on Shark Tank India, Sneakinn has gained national recognition for its innovation and commitment to high-quality care. Learn more at www.sneakinn.in and follow us on Instagram at @sneakinn_laundry.
Salary:- Up to 35K CTC
Role Overview
This role combines site management and client servicing responsibilities. You will act as the key point of contact for customers — managing queries, coordinating on-site services, and ensuring that every job is executed to Sneakinn’s premium standards.
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Key Responsibilities
Client Relations & Communication
• Serve as the primary point of contact for all customer interactions and updates.
• Handle client queries, feedback, and concerns professionally and promptly.
• Maintain clear communication with clients before, during, and after service visits.
• Represent the Sneakinn brand with confidence, warmth, and courtesy
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Site & Operations Management
• Supervise and coordinate on-ground cleaning teams to ensure quality execution.
• Conduct site inspections before and after service completion.
• Plan schedules, allocate tasks, and ensure availability of materials and equipment.
• Address and resolve any on-site challenges swiftly and effectively.
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Coordination & Reporting
• Liaise with internal operations, logistics, and customer support teams for smooth service flow.
• Maintain basic daily or weekly reports on completed jobs, client satisfaction, and team performance.
• Ensure strict adherence to Sneakinn’s hygiene, safety, and process standards.
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Requirements
• Bachelor’s degree or equivalent experience in operations, hospitality, or client service.
• 2–5 years of experience in client-facing and site management roles (luxury service/hospitality background preferred).
• Excellent spoken and written English — must be articulate, confident, and professional.
• Valid driver’s license and the ability to drive a car — daily field travel required.
• Strong organizational and problem-solving skills.
• Tech-savvy — comfortable with WhatsApp, Excel, and basic scheduling tools.
• Polished presentation, reliability, and customer-first attitude.
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What We Offer
• Opportunity to be part of a growing luxury service brand.
• Exposure to premium clientele and luxury service training.
• Competitive salary with growth potential.
• Supportive, dynamic, and fast-paced work environment
