Technical Support Engineer (Micro segmentation) – L2 || 6 Year+ || || Only Immediate Joiner

Role : Technical Support Engineer (Micro segmentation) – L2

Experience : 6 Year+

Location: Mumbai

Note: Only Immediate Joiner

Job Requirement:
• Minimum Six (6) to Seven (7) years industry experience in a datacenter switching/routing/network security;
• Experience in troubleshooting network connectivity and security issues.
• Provide continuous monitoring microsegmentation environment and policy management.
• Ensure compliance with security standards and reduce risks.
• Ensure coverage of all assets (servers, VMs, endpoints, applications).
• Maintain documents for policies applied (allow/deny rules).
• Install and configure microsegmentation tools for any new host.
• Deploy and test policy enforcement agents/modules.
• Deploy and test policy enforcement agents/modules.
• Configure traffic visibility and logging.
• Create allow list policies based on traffic baselining.
• Enforce least-privilege access across applications and workloads.
• Policy simulation (test mode) and gradual enforcement rollout
• Real-time alerting for policy violations or anomalous behavior.
• Weekly/monthly reporting on policy effectiveness and risks.
• Regular review of policies for refinement.
• Respond to changes in the environment (e.g., new apps, infra changes).
• Remove obsolete rules and update based on traffic patterns.
• Investigation of segmentation-related security incidents. Good understanding of incident management activities;
• Forensic support and containment assistance.
• Policy adjustments to prevent recurrence.
• Generate reports for MIS reporting/compliance/audits.
• Document change logs and access records.
• Provide policy updates and regular tuning.
• Deliver monthly reports and quarterly reviews.
• Participate in design and policy review sessions.
• Remediation of vulnerabilities unrelated to segmentation.
• Knowledge of ITIL processes (Incident, Problem, Change Management).
• Good communication and documentation skills.
• Technical ability to understand the issues related to day to day operations
• Technical ability to provide basic fault finding and fault escalation;
• Good ability to follow and documented operational processes;
• Experience with ticket management and change request management systems;

Qualification: Diploma/Degree in engineering (technical stream) with CCNP or equivalent certification

Desired Experience:

Any Technical Graduate with hands on experience in datacenter switching/routing/network security is necessary with minimum 6 – 7 years, further the resource should also have knowledge on application hierarchy structure.

The Engineer will be responsible for managing, monitoring, and troubleshooting network and security infrastructure. This Scope of Work defines the responsibilities, tasks, and deliverables for Managed Services related to microsegmentation implementation, management, and optimization.

Knowledge, skills, and abilities required:
• Must be a pleasing personality with effective spoken and written communication in English and well in documentation.
• Must be good team player with proactive approach