Book Buffet

Technical Support Engineer (Remote)

Check with seller / month
Gurgaon, Haryana, India IT Engineer & Developer Active
Actively Hiring Gurgaon Full Time
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Job at a Glance

Category
IT Engineer & Developer
Location
Gurgaon, Haryana, India
Salary
Check with seller
Job Type
Full Time
Company
Book Buffet
Status
Open & Active

Job Description

Job Role:

We are looking for a smart Technical Support Engineer to provide enterprise-level support to our customers. This technician will provide support via phone, web, email, chat and other channels as required.

Responsibilities:
• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Follow the SLA for issues with respect to the severity.

Requirements:
• BS degree in Information Technology, Computer Science or equivalent
• Proven working experience in enterprise technical support, IT support or as a technical engineer
• Deep knowledge in the product that the technician is supporting.
• Strong problem-solving skills
• Excellent client-facing skills
• Excellent written and verbal communication skills
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