CruzenDigital
Customer Support Trainee
₹ Check with seller / month
✓ Actively Hiring
📍 New Delhi
💼 Full Time
🛡️ Verified Listing
⚡ Direct Apply — No Agent
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⭐ Trusted by 5 Lakh+ Jobseekers
Job at a Glance
- Category
- IT Engineer & Developer
- Location
- New Delhi, Delhi, India
- Salary
- Check with seller
- Job Type
- Full Time
- Company
- CruzenDigital
- Status
- Open & Active
Job Description
Job Description: Customer Support Executive
Location: Dashrathpuri/ Janakpuri West
Experience: 0–3 Years
Employment Type: Full-time
Company Description
CruzenDigital is a leading Digital Marketing Agency based in India, offering comprehensive services such as social media marketing (SMM), search marketing optimization (SMO), e-commerce marketing, Google Ads management, and YouTube management. With expertise in website design, e-commerce development, and Shopify development, CruzenDigital helps businesses grow and reach new heights. The agency is dedicated to providing innovative solutions tailored to clients' unique needs. Learn more at www.cruzendigital.com.
Key Responsibilities
• Handle customer queries via calls, WhatsApp, email, and chat
• Resolve complaints efficiently while maintaining a positive brand image
• Provide accurate information about products/services
• Follow up with customers to ensure resolution and satisfaction
• Escalate complex issues to the concerned team when required
• Maintain customer records and interaction logs
• Meet response time and quality benchmarks
Required Skills
• Strong communication skills (English + Hindi/regional language is a plus)
• Good listening and problem-solving ability
• Basic computer knowledge (CRM, MS Excel, emails)
• Customer-first mindset with patience and empathy
• Strong customer handling & objection management ability
Salary : upto 20k
Location: Dashrathpuri/ Janakpuri West
Experience: 0–3 Years
Employment Type: Full-time
Company Description
CruzenDigital is a leading Digital Marketing Agency based in India, offering comprehensive services such as social media marketing (SMM), search marketing optimization (SMO), e-commerce marketing, Google Ads management, and YouTube management. With expertise in website design, e-commerce development, and Shopify development, CruzenDigital helps businesses grow and reach new heights. The agency is dedicated to providing innovative solutions tailored to clients' unique needs. Learn more at www.cruzendigital.com.
Key Responsibilities
• Handle customer queries via calls, WhatsApp, email, and chat
• Resolve complaints efficiently while maintaining a positive brand image
• Provide accurate information about products/services
• Follow up with customers to ensure resolution and satisfaction
• Escalate complex issues to the concerned team when required
• Maintain customer records and interaction logs
• Meet response time and quality benchmarks
Required Skills
• Strong communication skills (English + Hindi/regional language is a plus)
• Good listening and problem-solving ability
• Basic computer knowledge (CRM, MS Excel, emails)
• Customer-first mindset with patience and empathy
• Strong customer handling & objection management ability
Salary : upto 20k
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