Clinic Call Centre Administrator

Closing Date: 25/02/2026
Job Type: Fixed Term
Location: Auckland - East Tamaki - Harris Road
Job Category: Call Centre and Customer Service
Job Description
We’re looking for friendly and organised Clinic Call Centre Administrator to join our growing team. These roles will support clinics across either Whangārei and Auckland, or Waikato, Bay of Plenty, and Hawke’s Bay.

This is a key frontline role where you’ll be supporting multiple clinic locations and ensuring our clients receive a professional, welcoming experience every time they connect with us.

This will be a fixed term part time role. (20 hours a week-Mon-Wed)

Main responsibilities:

Answering inbound calls for multiple clinic locations in a timely and professional manner
Managing clinician diaries to support efficient and effective scheduling
Making outbound calls to follow up on bookings, client queries, appointment confirmations, and rescheduling needs
The benefits of working with us:

Great team culture with regular social events, weekly treats, award schemes
Active manager feedback, aimed at growth and excellence
Well-being initiatives: annual eye exam, flu vaccination, access to EAP services
The ideal candidate:

Warm, approachable manner — friendliness is key
Previous experience in a call centre or administrative role, ideally within healthcare
Strong Microsoft Office skills
Excellent verbal and written communication skills
A full, valid New Zealand driver licence

Please refer to job no.2311 in your cover letter when applying for this role. If you have any questions, email HR@PHG.co.nz.

Confidentiality is assured

Applicants must be currently residing in New Zealand, hold valid work rights, and be available to commence employment immediately.

Pacific Health Group is an equal opportunity employer, dedicated to diversity hiring and providing a safe space to people of all cultures, languages, experiences and backgrounds.