Customer Service Consultant

Customer Service Consultant – Contact Centre (Inbound)
Location: Seaton Burn Office (serving Newcastle & surrounding areas)
Contract: Full-time, 12-month Fixed Term Contract
Salary: £28,000 per annum
Hours: 40 hours per week (Monday to Friday between 9:00am – 6:00pm)
Closing Date: 13 February 2026

About Binkil
Binkil is the UK’s fastest-growing subscription bin cleaning service, trusted by over 10,000 households. We’re on a mission to remind people that a beautifully-fragranced, deodorised and hygienic bin isn’t a nice-to-have — it’s a shared neighbourhood responsibility. Clean bins protect families, streets and communities — not just individual households.

Our fully electric vehicles are equipped with built-in cleaning technology that eliminates 99.9% of odour-causing bacteria using Zoflora®, leaving every bin beautifully fragrant and protected against insects and pests.

The Role
As a Customer Service Consultant, you’ll be the friendly voice customers trust. You’ll handle inbound calls, support customers with service queries, and help new customers get signed up — delivering a smooth, positive experience every time.

This is a customer-first role: no scripts, no jargon, no unrealistic targets — just genuine conversations, helpful advice, and doing the right thing for customers.

This position is office-based, working from our Seaton Burn office.

What You’ll Be Doing (Key Responsibilities)

Supporting customers over the phone with a wide variety of service queries
Using active listening skills to understand customer needs and provide clear, helpful solutions
Building rapport and leaving customers feeling reassured, valued and looked after
Gaining confidence using our systems so you can resolve enquiries efficiently and accurately
Handling inbound sign-ups, supporting new customers through the joining process
Working collaboratively with your team and wider operations colleagues to deliver excellent service
Maintaining accurate records and updating customer details where required
What You’ll Bring (Skills & Experience)

A friendly, confident telephone manner and the ability to build strong customer relationships
Clear communication skills and a calm, professional approach
A genuine passion for helping customers and finding solutions
Strong listening skills and the ability to explain things clearly and simply
A positive, adaptable attitude in a fast-paced, customer-focused environment
Willingness to learn, develop and grow within the role
Training & Development

We’ll set you up for success from day one with:

A comprehensive 2-week induction programme
Supportive leaders and coaching
Ongoing learning and development opportunities
What We Offer

We’ll pay you a salary of £28,000 and provide an excellent benefits package, including:

Cycle2Work scheme
Birthday off (an extra day’s holiday to take)
Staff discount scheme (thousands of high street shops and online retailers)
Health Insurance scheme
Private pension
Employee Assistance Programme (EAP) – private counselling and therapy for you and eligible family members
Regular free staff socials (we love exploring new restaurants — paid for by the company)
Weekends Off
28 days annual leave (Including bank holidays)
Private healthcare
A diverse, energising and collaborative workplace culture
Job Types: Full-time, Permanent

Pay: Up to £28,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Discounted or free food
Employee discount
Free parking
On-site parking
Private medical insurance
Work Location: In person