Patient Service Associate

Valley Family Optometry is expanding our team at our New Minas location and is seeking a full-time Patient Service Associate to serve as one of the friendly, welcoming front faces of our clinic. This role is ideal for someone who loves working with people, enjoys a fast-paced environment, and takes pride in creating a positive first impression.

Job Description
The Patient Service Associate is a key front-facing member of our clinic team. This role combines patient service, front desk responsibilities, clinical pre-testing, and basic optical support. The Patient Service Associate is often the first point of contact for patients and plays an essential role in ensuring a welcoming, efficient, and positive patient experience.

Key Responsibilities include:

Greeting patients warmly in person and on the phone

Answering a high volume of calls and scheduling appointments

Maintaining accurate electronic patient records

Performing pre-exam automated testing

Supporting patient flow throughout the clinic

Processing third-party billing and financial transactions

Assisting patients with frame selection, lens options, and minor adjustments

Troubleshooting patient questions or concerns

Comprehensive on-site training and cross-training across departments will be provided.

Qualifications
Friendly, outgoing, and professional demeanor

Strong communication and customer service skills

Ability to multitask and stay organized in a busy clinic environment

Attention to detail and a positive, solutions-focused attitude

Previous optometry or customer service experience is an asset, but not required

Willingness to learn; training will be provided for the right candidate