Airport Service Representative

Overview
Join our dynamic team as an Airport Service Representative, where you will be the friendly face and efficient coordinator ensuring smooth passenger experiences and exceptional customer service at the airport. This energetic role involves engaging with diverse travelers, managing client interactions, and supporting operational functions to uphold our commitment to excellence. If you thrive in fast-paced environments, possess strong communication skills, and enjoy helping others, this is the perfect opportunity to elevate your career in the aviation and customer support industry.

Responsibilities

Greet passengers warmly and assist with check-in procedures, ensuring a positive first impression.
Provide clear information about flight schedules, gate changes, and airport services through effective communication.
Manage data entry tasks accurately for passenger records, boarding passes, and flight information updates.
Handle outbound calling to confirm reservations, provide updates, or address customer inquiries proactively.
Support client services by resolving issues related to baggage handling, ticketing, or travel arrangements with professionalism.
Demonstrate excellent phone etiquette when responding to inquiries via phone or email, maintaining a courteous tone.
Utilize Microsoft Office tools and computer skills to update logs, generate reports, and process documentation efficiently.
Strong administrative, organizational, and communication skill.
Experience

Bilingual or multilingual abilities are a strong plus for engaging with diverse passenger populations.
Experience with data entry, cash handling, or typing will contribute to smooth daily operations.
Strong communication skills, including active listening and clear articulation, are essential for success.
Knowledge of airport procedures or airline operations is advantageous but not required; training will be provided.
Demonstrated ability to handle high-pressure situations with professionalism and a positive attitude.
Job Type: Full-time

Pay: From $45,840.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Work Location: In person