Weekend Customer Support & Admin Assistant

Join a fun, fast-growing company that’s thriving.

We’re building something exciting, and we’re looking for great people to grow with us. This is a supportive, well-organised business with real momentum, and for the right person, there are opportunities to take on more responsibility and grow over time.

This role is all about making sure our customers are looked after over the weekend, enquiries are handled promptly, and nothing falls through the cracks before the new week starts.

If you’re calm under pressure, good with systems, and enjoy helping people, you’ll fit right in.

What you’ll be doing:

You’ll be the first point of contact for weekend enquiries and support our team across customer service, rentals, and maintenance.

Customer enquiries

Responding to messages via Facebook & Instagram (Meta Business)
Monitoring and replying to live chat enquiries
Answering incoming phone calls in a friendly, professional way
Rental & sales support

Managing and sorting new rental leads in Pipedrive
Being the first responder to new rental enquiries (confirming details before allocation)
Responding to customer questions about delivery timing and allocated saunas
Processing signed agreements (a few simple steps in Zapier and Pipedrive)
Maintenance support

Responding to initial maintenance requests
Requesting photos from customers (or thanking them when already provided)
Logging jobs into Zapier so our team can schedule follow-ups
Making basic follow-up calls where needed
Your work will ensure:

All weekend enquiries are responded to promptly
Rental leads are captured and organised correctly
The team starts the week with everything in order
What we’re looking for

Great written and verbal communication skills
Comfortable speaking to customers on the phone
Organised and detail-oriented
Confident using (or learning) tools like Pipedrive, Zapier, Meta Business & live chat
Reliable and responsive on weekends
Calm, friendly, and solutions-focused
Customer service, admin, or support experience is a plus, but attitude and reliability matter most.

Hours & flexibility

16 hours per week
Weekend-focused (Saturday & Sunday)
Set shifts, with some flexibility once you’re settled in
Why you’ll like this role

Supportive, organised team
A role that genuinely makes a difference to the business
Perfect if you want steady weekend work alongside other commitments
Oppotunities to grow within the company
Job Type: Part-time

Pay: $28,000.00 – $30,000.00 per year

Expected hours: 16 per week

Benefits:

Employee discount
Professional development assistance
Work from home
Application Question(s):

How many years of experience do you have in customer-facing roles?
Have you got experience talking to customers on the phone?
Have you worked remotely before?
Work Location: Hybrid remote in Willetton WA 6155