SAP Fieldglass Help Desk Specialist & Application Analyst

Employment Type
Permanent
Closing Date
5 Feb 2026 11:59pm
Job Title
SAP Fieldglass Help Desk Specialist & Application Analyst
Job Summary

Job Description
Job Title
SAP Fieldglass Help Desk Specialist & Application Analyst

What is the focus of the role?
As a SAP Fieldglass Help Desk Specialist & Application Analyst, you’ll play a key role in supporting Telstra users and suppliers across Australia and several international locations. You’ll be the first point of contact for queries related to SAP Fieldglass - Telstra’s Vendor Management System (VMS), helping people navigate the platform, resolve issues, and keep operations running smoothly.

You’ll be part of a highly supportive, collaborative team that values curiosity, teamwork, and a willingness to help others. Our close‑knit team appreciates clear communication, practical problem‑solving, and creating a good experience for our users through reliable support and application expertise.

We’re not just looking for technical skills; we’re looking for the right mindset.
You don’t need previous SAP Fieldglass experience to succeed in this role. If you bring a great attitude, a genuine eagerness to learn, enjoy helping people and solving problems, we can teach the rest. Being comfortable using everyday tools like Excel, Outlook, PowerPoint, and Word will make it easier to pick things up quickly, but you don’t need to be an expert.

This role would be a good fit for someone looking to step out of industries like retail or hospitality into a people‑focused technology role, especially if you enjoy problem solving and working in a supportive team environment.

What You Will Be Doing
User Support & Issue Resolution

Provide front‑line support to Fieldglass users by troubleshooting, diagnosing, and resolving enquiries via phone and email.

Capture, manage, and resolve support tickets, ensuring timely escalation where required.

Maintain professional, respectful, and efficient interactions with employees and suppliers.

Supplier & Application Management

Support supplier lifecycle activities including onboarding, offboarding, supplier invitations, and rate maintenance.

Configure and maintain the Fieldglass application, maintaining accurate functional and technical knowledge as you work toward subject matter expertise.

Reporting, Analytics & Continuous Improvement

Assist with operational reporting and analytics activities.

Contribute to continuous improvement by supporting changes in process and identifying opportunities to enhance service delivery.

Training, Knowledge & Governance

Contribute to training content, guides, and collateral for internal teams and suppliers.

Add and maintain content within the Fieldglass knowledge hub.

Support governance requirements by ensuring audit trails, audit logging, and compliance practices are followed.

Testing & Quality Assurance

Support governance requirements by ensuring audit trails, audit logging, and compliance practices are followed.

What We Are Looking For
Excellent Communication Skills: You build rapport easily, communicate clearly, and enjoy helping people solve problems.

Solution‑Focused Mindset: You tailor practical, effective solutions that meet user needs.

Eagerness to Learn: You thrive in a fast‑paced environment and are motivated to grow your technical and functional Fieldglass expertise.

Resilient and Positive Attitude: You stay adaptable, optimistic, and calm under pressure.

Customer‑Facing Confidence: Experience is great, but enthusiasm and willingness to learn are even better — we’ll help you grow.

Strong Problem‑Solving Ability: You analyse issues quickly, identify root causes, and take initiative to resolve them.

High Attention to Detail: You maintain accuracy, quality, and consistency - even in the small things that matter.