Customer Service Assistant

Position Overview
The Customer Service Assistant serves as the first point of contact for visitors and callers, ensuring a professional, friendly, and efficient experience. This role supports daily business operations by managing the front desk, handling incoming communications, processing online orders, and coordinating outbound UPS Ground shipments.

Key Responsibilities

Front Desk & Visitor Support

Greet and welcome all visitors in a courteous and professional manner.
Maintain a tidy, organized reception area.
Notify and direct visitors to the appropriate team members.
Phone & Communication Handling

Answer incoming calls promptly and professionally.
Assess caller needs and route calls to the correct internal contacts.
Provide basic information to customers when applicable.
Order Processing

Enter all online customer orders accurately and in a timely manner.
Verify order details, pricing, and customer information as needed.
Communicate with internal departments regarding order issues, delays, or special requests.
Shipping & Logistics Support

Prepare and schedule all UPS Ground shipments.
Print labels, stage outgoing orders, and ensure timely pickup.
Track shipments as needed and assist with customer inquiries regarding delivery status.
Qualifications

Strong verbal communication and customer service skills.
Ability to multitask in a fast‑paced environment.
Detail‑oriented with strong data‑entry accuracy.
Basic familiarity with order management or shipping systems (UPS WorldShip experience preferred but not required).
Professional, dependable, and organized.
Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 8 per week

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off
Ability to Commute:

New Caney, TX 77357 (Required)
Work Location: In person