Senior Procurement Manager - BPO

Our client is Europe's leading company, serving 24 million customers across 7 countries. They're seeking an experienced Senior Procurement Manager to develop and deliver sourcing strategies for contact centre operations, manage key supplier relationships, and drive efficiency across their global supply network. If you have proven expertise in business process outsourcing procurement and thrive in complex, international environments, this is an opportunity to make a real impact.

Position Overview

In this role, you'll be responsible for developing and delivering sourcing strategies that protect business value and drive long-term growth. You'll manage major agreements with key suppliers, analyse spending patterns to identify savings opportunities, and build strong relationships with internal stakeholders and external partners. Working across Europe and the US, you'll monitor industry trends, manage risks, and ensure our client's contact centre operations remain competitive and efficient.

Responsibilities
• Develop and deliver sourcing strategies for contact centre services using industry knowledge and global reach
• Manage major supplier agreements to align with long-term business goals and performance objectives
• Analyse spending data to identify cost savings opportunities and drive operational efficiency
• Build and maintain strong relationships with internal stakeholders and key suppliers
• Lead negotiations on complex deals covering commercial, service and contract terms
• Monitor industry trends and manage potential supply chain risks
• Partner with procurement colleagues across Europe and the US to deliver consistent standards

Requirements
• Proven procurement experience in business process outsourcing, ideally within customer experience categories
• Demonstrated ability to develop and deliver sourcing strategies in global organisations
• Confident negotiation skills on complex commercial, service and contract matters
• Strong supplier relationship management experience and proven track record
• Driven mindset focused on achieving cost savings and improving supplier performance
• Ability to work effectively across multiple regions and time zones

Benefits
• Generous pension package and private healthcare cover
• Discounted mobile, broadband and exclusive rewards programme
• Access to on-campus facilities: 13 subsidised restaurants, gym, cinema and beauty salon
• Hybrid working arrangement balancing office and home flexibility
• Career development opportunities within a global organisation

Alongside these benefits, you'll join a collaborative, value-driven environment where your expertise is valued and your contributions directly shape procurement strategy across a major international business.

How to Apply

For more information about this exciting role and if you meet the criteria, please submit your details without delay to info@langleysearch.com quoting MB/1314073.

Langley Search & Selection (langleysearch.com) is the leading specialist recruiter in the procurement, supply chain and purchasing field. We manage permanent and interim procurement and supply chain jobs across the UK, Europe and globally for our clients, from large global multinationals to SMEs