Billing Office Call Center Representative

GENERAL SUMMARY OF DUTIES:

The Billing Office Call Center Representatives' primary role will be to serve as the first point of contact for patients with billing inquiries or concerns providing exceptional customer service, ensuring patient satisfaction utilizing excellent communication skills. They will be responsible for collecting and posting patient payments utilizing skills in data entry, organization, and communications.

ESSENTIAL FUNCTIONS:

Answer patient calls to a dedicated billing line to address billing questions/concerns providing accurate, satisfactory answers and/or directs calls to appropriate teams.

Handle patient complaints and issues, escalating them to higher authorities if necessary.

Accurately notate all conversations in PMS database under patient account

Post Patient/Guarantor payments received via paper or electronically accurately and timely to patient accounts.

Allocate all collected patient payment transactions that can be posted to charges by EOM closing.

Performs daily reviews of patient statement batches and submits to clearinghouse for distribution.

Assist other teams with questions regarding billing transactions or credit balances.

Initiate patient payment plans as needed.

Ensure strict confidentiality of all patient information in accordance with HIPAA regulations.

Assist with other financial duties as assigned.

KNOWLEDGE:

Excellent data entry skills and must have a strong attention to details

Adequate and appropriate levels of oral and written communication of the English language

Basic math

Basic keyboarding and computer skills

Knowledge of EOB's co pay/coinsurance/deductibles, denial codes, and insurance allowable, adjustments

Knowledge of Microsoft Word and Excel

EXPERIENCE:

1 yr. previous experience posting payments and adjustments in Medical Accounts Receivables (preferable)

Experience working in a fast-paced environment.