Administrative Assistant/Receptionist

About us

We are fun, inclusive, collaborative and our goal is to provide top-notch mental health and wellness care to people seeking help.

Our work environment includes:

Modern office setting
Wellness programs
About Joy Life Counseling: Here at Joy Life Counseling, we believe in creating the best atmosphere for our clients and employees and giving back to our community. Our mission is to help members of our communities reconnect with the things that are truly important and thrive, both in their own lives and in their relationships. We strive toprovide a holist integrated approach to counseling and wellness. Our vision is to eliminate mental health stigma in marginalized communities by creating awareness, appreciation, and acceptance of mental health and self-care. We promote acceptance and diversity with our employees and clients. We are a fun, dynamic, and collaborative team who values working collaboratively and helping improve the health and wellness of our communities.

Duties/Responsibilities:

Manage intake calls.
Support reception and client experience for in person visits.
Manages clinician calendars and client communications.
Manage business to business logistics such as office service contracts and appointments.
Run Errands for Office
Reliable Personal Transportation Require
Support billing department on sending and rectifying claims.
Manage intake paperwork collection and ensure EHR files are accurate.
Assume responsibility of maintenance of office equipment.
Regular and reliable attendance and timely arrival to work is required.
Attend mandatory staff meetings and training as directed by the CEO.
Passion for working with others (being collaborative) and helping our team members grow and learn.
Manages office refreshments and promotional stock to include purchasing, delivery and stocking.
Manage travel arrangements for staff as required.
Manage Client intakes, inquiries, schdualing, and billing.
Check insurance benefits for new and established clients.
Available upon request for various conferences, events, pop-ups and open houses.
Maintains supply inventory by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies, to include keeping fresh stock of refreshments for staff and guests.
Responsible for maintaining reception hospitality services and break room.
Manages mail deliveries in and out for office staff.
Take care of promotions on social media to include Facebook, Instagram, TikTok, LinkedIn, etc.
Update the website and advertisement ads
Update directories and promote the practice
marketing to increase clients
recruiting and interviewing other potential employees
Other duties as may be assigned
Qualifications
- Medical administrative support experience
- Proficiency in using EHR system Simple Practice
- Knowledge of HIPAA regulations and medical terminology
- Strong customer service skills
- Experience with front desk duties and intake processes
- Ability to handle multi-line phone systems and maintain patient confidentiality

Because we primarily serve Black, Brown, and systemically impacted communities, we highly value candidates who bring lived experience, cultural humility, and a commitment to equity. Applicants from diverse and underrepresented backgrounds are strongly encouraged to apply.

Job Type: Part-time

Pay: $17.00 - $21.00 per hour

Benefits:

Flexible schedule
Work Location: In person