SOC Supervisor

Synergy Protection Group Inc. is looking for dedicated and talented SOC Supervisor to join our exciting, hard working and growing team! We are looking for individuals who possess exceptional interpersonal and customer service skills. As a support coordinator, you will play a key role in communication between employees, management and clients.

Schedule: Nights 8:30pm-8:30am continental rotation

What you will do:

Manage queries from the workforce regarding work schedules and making outbound calls when needed to fill last minute or dropped shifts
Assisting the Support Team Manager with the day-to-day employee/client relationships in a proactive manner
Respond to employee inquiries, research client/employee issues, resolve service issues/errors and demonstrate proactive, solution-based approach to enhance client relations
Collaborate with Scheduling Coordinator, HR and Training to ensure recruitment and placement processes to achieve an optimal level of client/staff compatibility
What you will bring:

2 years of dispatch experience required.
Supervisory experience preferred
Prior Call center experience is an asset
Proficient experience in administration
Excellent verbal and written communication skills, interacting both internally and externally
Excellent customer service skills
Excellent organizational skills
Ability to multitask and remain calm under pressure during high volume phone calls
Track record of working in a fast paced and demanding environment
Why become a part of Synergy family?

We are a people/client-centric security agency. Synergy is redefining the security industry for the 21st century. Delivering uncompromising and guaranteed services augmented with innovative technology that monitors deployment in real-time 24/7 while offering completely transparency and accountability. We believe there is more to good business than just good service. Our philosophy is simple: be a good corporate citizen while enhancing our industry and following the triple bottom line business model.

Perks we offer:

We are all about our people and we show it!
Competitive pay and comprehensive employee benefits
Provide free training such as Use of Force, Non-Violent Crisis Intervention, Mental Health First Aid, Report Writing and many more.
Accommodate to your flexible schedules
Continuous coaching and support
Promote diversity through employee engagement
Provide growth and development opportunities
Synergy Protection Group Inc. values diversity and is proud to be an Equal Opportunity Employer. We encourage applications from all qualified candidates. Accommodations are available on request for candidates taking part in all aspects of the interview process.

AI Disclosure: Artificial intelligence (AI) is not used to screen, assess or make selection decisions for this position. All applications are reviewed by qualified members of our hiring team and hiring decisions are based on individual qualifications, skills and experience.

Vacancy Status: This job posting is for a currently available position, whether existing or newly created, that has been approved for hire within the organization.

Job Types: Full-time, Permanent

Pay: $22.00-$25.00 per hour

Benefits:

Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Flexible schedule
On-site parking
Paid time off
Experience:

customer service: 1 year (required)
Office Administration: 1 year (required)
Call Centre: 2 years (required)
Work Location: In person