clerk, front desk - hotel

Durée de l'emploi: Saisonnier
Langue de travail: Bilingue
Heures de travail: 40 hours per week
Education:
Expérience:
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Work setting
Hotel, motel, resort
Relocation costs not covered by employer
Hotel laundry
Tasks
Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Assist clients/guests with special needs
Provide customer service
Provide basic tourist information
Launder clothing and household linens
Suggestive selling
Process money, cheques and credit/debit card payments
Tabulate total payment for goods or services required
Receive payment for goods or services
Calculate daily/shift payments received and reconcile with total sales
Greet customers
Accept reservations or take-out orders
Computer and technology knowledge
Word processing software
Database software
Central reservation system (CRS)
Internet
Interac machine
Computerized inventory record keeping and re-ordering system
Transportation/travel information
Own transportation
Valid driver's licence
Public transportation is not available
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Combination of sitting, standing, walking
Bending, crouching, kneeling
Personal suitability
Client focus
Efficient interpersonal skills
Excellent oral communication
Flexibility
Organized
Reliability
Team player
Resourcefulness
Accurate
Screening questions
Are you available for shift or on-call work?
Are you available to start on the date listed in the job posting?
Do you live near the job location?
Employment terms options
Flexible hours
Morning
Experience
Experience an asset
Employment terms options
Day
Weekend
Financial benefits
Mileage paid
Other benefits
Free parking available