Customer Service Advisor

We're Capital on Tap
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

We're not just another call centre — we're the people small business owners rely on every single day. You'll get the space to solve problems creatively, make decisions, and see your impact right away.

Check out the development opportunities in the Customer Support team.

UK-based remote role — you must be located in the UK with the right to work.

What You'll Be Doing ✨
You'll be the friendly voice of Capital on Tap — the first person our customers turn to when they need help. Our business owners are busy building their dreams, so your job is to make things simple, clear, and stress-free.
Working remotely as part of a structured, supportive team, you'll:

Supporting customers across phone, email, and live chat.
Taking full ownership of queries from first contact to resolution.
Handling complex and sensitive account queries with confidence.
Applying financial services policies and processes accurately.
Managing high volumes while maintaining quality and professionalism.
Identifying customers who may need extra support.
Suggesting improvements to processes and customer resources.
Working closely with your remote team and escalation partners.
Remote Working Requirements

Quiet, secure home working environment.
Reliable high-speed internet.
Comfortable working to structured shifts from home.
Strong self-management and organisation skills.
Confident using multiple systems at once.
Equipment is provided.

Shifts
We operate extended support hours and offer structured rotating shift patterns. Shift reliability is essential in a remote environment.

We'll discuss team placement and preferences during the interview.

Midnights Team - Monday–Friday rotation:

Week 1: 12:30pm–9pm
Week 2: 3:30pm–Midnight
Nights Team - Working Monday–Sunday (2 weekends in every 4), covering between 6pm–6am or 8pm–8am. 4-week rolling shift pattern:

Week 1: 4 on, 3 off
Week 2: 3 on, 1 off, 3 on
Week 3: 3 off, 4 on
Week 4: 7 days off
We're Looking For ✨

2+ years of customer service experience (financial services or contact centre essential).
Experience handling multi-channel customer contacts.
Strong communication and judgment.
Comfort working in regulated environments.
High attention to detail and quality standards.
Calm, solutions-focused approach.
Empathy and professionalism with difficult cases.
Ability to work independently in a remote setting.
Diversity & Inclusion
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We believe in balancing hard work with a bit of fun, so our office is designed for both productivity and play. From a pool table and PlayStation to a few office dogs roaming around, we've created a space where you can relax and recharge. Check out the perks we offer:

Competitive Salary, + monthly bonuses
Private Healthcare, including dental and optician services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits, values, and mission here.

Interview Process

First stage: 15-minute intro call with a member of the Talent Team (Phone call)
Final stage: Attend a remote assessment day or a remote interview
Other Info
Check out our 'Top Tips' for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
Email careers@capitalontap.com if you have any questions.

Excited to work here? Apply!
If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)