Part-Time Veterinary Receptionist - FTC

Victoria Veterinary Practice are looking for a dedicated receptionist to join their fantastic team on a part-time fixed-term contract! Your day-to-day will vary in this fast-paced environment, with duties including;

Welcoming clients and their pets in a warm, professional manner
Managing reception duties such as phone calls, appointment bookings, and general inquiries
Processing insurance claims and pet health club memberships
Keeping client records accurate and up-to-date
Supporting the veterinary team with administrative tasks away from the front desk
Remaining calm and compassionate in high-pressure or emotional situations

More about us

Victoria Veterinary Practice is a community-minded, multi-branch veterinary practice. Both our sites (Dowlais & Aberdare) are situated in the South Wales valleys with easy access to Cardiff. Our Dowlais is site is near the beautiful Brecon Beacons.

Are you the perfect fit?

We’re looking for someone who is highly motivated and brings a positive, can-do attitude to the team. You should be dependable and flexible, able to adapt as things change. Paying close attention to detail is important, and you’ll need to feel comfortable working both as part of a team and independently when needed. Strong written and verbal communication skills are a must, along with a consistent work ethic and a professional yet approachable manner. We also value empathy and a friendly attitude, plus computer literacy.

Your shift pattern

This is a part-time role working 20 hours per week, covering 2 x 10 hour shifts between 8 am - 6 pm, Monday - Friday, across both our amazing sites.

In addition to a competitive salary, you will benefit from:

6.6 weeks annual leave
Additional annual leave for your birthday which will be added to your holiday allowance
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Cycle to work scheme
Initiatives focused on employee wellbeing
Non-accidental injury support
Learning and development opportunities via the IVC Evidensia Academy
Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
Pension scheme
Discounted staff pet care
Up to £12,742.40 DOE
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.