Customer Service Advisor

Full job description
Annual salary of £26,124 (FTE)
Fixed Term position – 18 months
Full-time (35 hours) Mon - Fri / (8am-4pm or 8:30am-4:30pm or 9am-5pm - Rota Basis)
Liverpool city centre office base
Currently office based 5 days per week.


Proposed Interview Date: Tuesday 3rd March 2026


The role

The purpose of this role is to be part of a hardworking team that pursues excellence in a fast moving and ever-changing environment. Our aim is to delight our tenants and customers with the highest standard of customer service possible by phone, email, via social media, web chat and any other form of communication we may receive.

The role can be challenging, but also extremely rewarding. The calls we take aren’t always easy and it is important that our team are empathetic and dedicated to every tenant’s needs, however unique they may be. You will be surrounded by a strong support network, within our team and beyond, who will stand by you and help you along the way.

With excellent interpersonal skills and the ability to work under pressure, you can expect to deal with a range of enquiries such as Repairs, Rent Payments, Lettings, Antisocial Behaviour, Safeguarding and Complaints. You will relish working in a high performing, fast paced environment and will be eager to work as an effective and efficient team member.

In return we offer an extremely competitive salary, staff benefits and the opportunity to grow both professionally and personally.

We will offer full support to aid your performance from the beginning with extensive office-based training with senior staff and then regular performance updates and one to one support as you continue to progress in your role.