Customer Success Operations Manager

The Mission Trust Mailbox is looking for a systems-oriented Customer Success Operations Manager to join our Level 12 George Street headquarters. As we scale our enterprise security and mail-management solutions across the APAC region, we need an operations lead who can build the engine behind our Success team. This role is about more than just managing a team; it’s about designing the data-driven workflows, health-scoring models, and automated touchpoints that ensure our high-value clients stay engaged and secure.

You will own the "Success Stack," optimizing our CRM integrations (Salesforce/Gainsight) and creating the reporting frameworks that give our leadership team a clear view of account health and renewal risk. You’ll be tasked with identifying bottlenecks in the customer journey and deploying operational fixes that allow our CSMs to spend less time on admin and more time on strategy.