Job Description
Job description
Reports To: AM/Manager Training
Summary:
Trainer would be responsible for developing, delivering, and evaluating training programs for employees at all levels of the organization. The ideal candidate will have a strong understanding of learning and development principles, as well as experience in creating and delivering effective training materials for a customer service/upselling US Client/Customer base
Responsibilities Include But Not Limited To:
● Develop and deliver training programs that meet the needs of the organization and its employees
● Work with subject matter experts to identify training needs and develop content
● Create engaging and interactive training materials, including presentations, handouts, and e-learning modules
● Deliver training programs to employees in a variety of formats, including in-person, virtual, and blended learning
● Evaluate the effectiveness of training programs and make recommendations for improvement
● Stay up-to-date on the latest learning and development trends and technologies
● Ensure all tasks performed in compliance with internal values, behaviors, policies and standards
Qualifications:
● Bachelor's degree
● Experience in training and development for Customer Service environment catering to US customers
● Strong understanding of learning and development principles
● Experience in developing and delivering effective training materials
● Excellent communication and presentation skills
● Ability to work independently and as part of a team
Job Title: AM Training
Department: Training
Process: Customer Service/UpSelling
Location: Hyderabad (Work from Office)
Reports To: Manager/Sr Manager Training
Summary:
AM Training will play a pivotal role in shaping the organization's workforce by developing, implementing, and evaluating impactful training programs. With a strong understanding of learning and development principles and extensive experience in training & development for a customer service/upselling US Client/Customer base, the ideal candidate will be responsible for fostering a culture of continuous learning and growth within the organization.
Responsibilities Include But Not Limited To:
● Collaborate with business leaders to conduct thorough training needs analyses and create comprehensive training plans aligned with the organization's strategic objectives
● Manage and develop a team of trainers and facilitators to ensure the consistent delivery of high-quality training programs
● Design, develop, and deliver engaging and effective training programs using a variety of instructional methods, including instructor-led training, e-learning modules, blended learning, and on-the-job training.
● Ensure that training materials are relevant, up-to-date, and tailored to meet the specific needs of learners.
● Evaluate the effectiveness of training programs using various methods, such as surveys, assessments, and performance metrics, and make recommendations for improvement.
● Stay abreast of the latest learning and development trends and technologies and incorporate them into training programs.
● Collaborate with internal & external Stakeholders to ensure training programs are aligned with the organization's overall business objectives.
● Create and maintain a positive and supportive learning environment that encourages continuous professional growth.
● Ensure compliance with internal values, behaviors, policies, and standards in all aspects of training delivery.
Qualifications:
● Bachelor's degree
● 2+ years of progressive experience in training and development, with a focus on customer service/upselling
● Recommended on paper experience as Training Lead or AM Training in Customer Services environment catering to US Customers/Clients
● Strong understanding of learning and development principles, adult learning theories, and instructional design best practices.
● Excellent communication, presentation, and facilitation skills, with the ability to engage and inspire learners.
● Ability to work independently and as part of a team in a fast-paced and dynamic environment.
● Strong project management and organizational skills, with the ability to manage multiple projects simultaneously.
Job Types: Full-time, Permanent
Pay: Up to ₹550,000.00 per year
Benefits:
• Health insurance
• Provident Fund
Education:
• Bachelor's (Preferred)
Experience:
• Training & development: 1 year (Preferred)
• total work: 1 year (Preferred)
Language:
• English (Preferred)
Work Location: In person
