Client Support Engineer - Onsite

Community Bank Connection is looking for a hardworking and customer service-focused individual that can join a fast-paced team in solving technical issues while taking care of customers. The ideal person for this role is teachable, responsible, self-disciplined, and has a desire for self-development. We can teach the necessary skills and knowledge to anyone with initiative.

In this role, you will be responsible for providing technical support and troubleshooting assistance to our users. The ideal candidate will have a strong interest in computer hardware, software, troubleshooting, and network administration. This position will allow someone to learn, or continue learning, the back-end infrastructure for large financial organizations along with end-user management. This position is primarily onsite, but will have some opportunity to work from home as well.

Primary Responsibilities

Customer Support
Windows Troubleshooting Support
Collaboration with Vendors
Administer servers, desktop computers, printers, routers, switches, firewalls, and phones.
Ticketing Software Management
Resolution Documentation
Requirements

Hard Working
Basic computer skills
Hardware/Software Troubleshooting Skills
Team Player
Teachable
Clear communication
Preferred Skills

Basic Experience with Windows OS
Microsoft Office
Active Directory
Azure AD
Cisco Systems
Server Maintenance
Entry Level IT Support
Schedule:

8 hour shift (primarily 9:00am - 5:30pm with a 30 minute break)
Day shift
Monday through Friday
Employment Type
Full-time

Job Type: Full-time

Pay: $30,000.00 - $32,000.00 per year

Benefits:

Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Education:

High school or equivalent (Preferred)
Experience:

work: 1 year (Preferred)
Work Location: In person