Work From Office – BPO

ob description
📝 Job Summary:

Houston Skilled Consultancy is actively hiring enthusiastic, goal-oriented, and customer-focused individuals for BPO Executive roles in Pune. This opportunity is ideal for both freshers and experienced candidates seeking to build a long-term career in the booming BPO sector. Join a dynamic team where you will have the opportunity to enhance your communication skills, grow professionally, and be a part of a fast-paced, customer-centric environment.
✅ Key Responsibilities:
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Handle inbound and/or outbound calls in a professional manner.
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Resolve customer queries, complaints, or issues efficiently and courteously.
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Follow communication scripts and standard operating procedures.
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Provide product/service information to customers accurately.
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Escalate complex or unresolved queries to the appropriate departments.
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Maintain detailed and clear records of interactions with customers.
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Meet performance targets related to call handling time, resolution rate, and customer satisfaction.
• 🎓 Required Skills and Qualifications:
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Minimum qualification: 12th Pass / Any Graduate (any stream).
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Basic computer knowledge and typing skills.
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Good verbal and written communication skills in English, Hindi, and/or regional languages (Marathi preferred).
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Willingness to work in a rotational shift environment.
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Positive attitude, patience, and strong interpersonal skills.
• 📅 Experience:
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Freshers are welcome – full training will be provided.
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Candidates with up to 2 years of experience in BPO, customer service, or telesales will be given preference.
• ⏰ Working Hours:
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Full-Time Position.
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Rotational shifts (Day/Night shifts based on process).
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6 days working with 1 rotational weekly off.
• 🧠 Knowledge, Skills, and Abilities:
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Ability to multitask and manage time efficiently.
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Customer-first attitude and strong listening skills.
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Quick learner with adaptability to new systems/processes.
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Team player with the ability to collaborate across teams.
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Professional telephone etiquette and soft-spoken communication.
• 🎁 Benefits:
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Fixed salary with timely payouts.
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Performance-based incentives and bonuses.
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Paid training and career growth opportunities.
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Work in a modern and friendly office environment.
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Employee engagement activities and fun events.
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Opportunity to move into quality, trainer, or team leader roles.
• 🌟 Why Join Houston Skilled Consultancy?
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Supportive environment that encourages skill-building and learning.
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Transparent growth paths with mentorship and feedback.
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Vibrant culture that values innovation, dedication, and teamwork.
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A great place to start and grow your career in the BPO industry.
• 📬 How to Apply:

Interested candidates can apply by sending their updated resume to us