Receptionist/Administrative Assistant- post St Clair Medical

SKILLS NECESSARY

Demonstrated ability to work efficiently and effectively
Demonstrated ability to communicate effectively and competently
Ability to deal with difficult patients and others
Ability to work under pressure
Excellent attention to accuracy and detail
Accurate filing and record keeping skills
Ability to be positive and flexible
Display initiative
Display a commitment to the effective and efficient running of the practice
Display compassion for patients or others in distress
Be willing to undertake further training
Ability to apply knowledge of organization’s objectives
Application of computer software packages
Excellent supervision skills
Ability to work as a member of a team and to cooperate with other office staff
Welcome patients, staff and visitors to the practice in person or on the phone

Answer all enquiries or refer them to the person responsible
Comfort patients and help patients in distress
Ensure information brochures and posters are kept up to date in waiting room
Ensure that waiting room is kept clean, tidy and presentable
· Utilise computerized appointment system

· Allow time for emergencies, hospital visits, long consultations etc

· Set up and monitor doctor’s/nurses appointments

Administration duties including photocopying, filing, faxing and record keeping
Handle both incoming and outgoing mail, couriers and special deliveries
Utilise electronic mailing system (E-mail) where necessary
Word Processing where necessary
Maintain cash, cheques, EFTPOS and petty cash for patient accounting
Maintain financial patient accounting by recording and updating financial information
Ensure debt collection procedures are in place by reviewing monthly
Sending accounts rendered to outstanding debtors monthly
*

File all necessary documents in patients’ individual files
Treat medical documents as legal evidence
Ensure that all typing is done in an accurate and timely manner
Retrieval and filing of patient notes, reports etc and to take responsibility for this being up to date
Ensure all correspondence is distributed and filed correctly
Treat all patient encounters and medical information as confidential
Maintain all practice, patient and staff confidentiality
Job Type: Part-time

Expected hours: No less than 15 per week

Work Location: In person